This study, now in its 15th year, is designed to increase awareness of what are best practices in IT management, provide benchmarks IT leaders to compare their own adoption and maturity levels against other organizations, and justify investments in implementing best practices.
Each year, we ask IT organizations in our annual survey to what extent they are engaged with a selected list of practices. Survey participants have five response choices:
- No activity
- Practicing informally
- Practicing formally but inconsistently
- Practicing formally and consistently
These responses enable us to determine how widely a best practice has been adopted, how formally and consistently it is being practiced, and how quickly it is likely to grow. By comparing current-year responses with those from prior years, we also can assess the growth trajectory of a best practice.
To simplify the presentation, we have grouped the practices into five major categories: IT governance practices, IT financial management practices, IT operational management practices, IT security and risk management practices, and application development practices. While the boundaries between these best-practice categories can overlap, the categories provide an opportunity to discuss the selected practices within the context of related practices. We present our key study findings by category at the beginning of each section.