IT Management Best Practices 2013/2014

September, 2013


Much of the mission of the IT organization is to automate and improve business processes throughout the enterprise. But the IT organization itself also has its own need for process improvement and automation. The best-run IT organizations not only focus their process improvement efforts on those of other departments, they also seek to optimize their own IT management processes internally. In this study, we examine the growth and maturity of 24 IT management practices which we have grouped into four major categories: IT governance practices, IT financial management practices, IT operational management practices, and IT security practices. (126 pp., 111 figs.)
[Full Report Description and Sample Pages]