How many IT organizations are outsourcing a particular functions and how much work are they actually outsourcing? Is the trend up or down? And what is the risk that costs will exceed projections?
To answer these and other questions, Computer Economics each year publishes its “IT Outsourcing Statistics” report, based on our annual survey of more than 200 IT organizations in the U.S. and Canada.
This publication provides an analysis of outsourcing trends for 11 IT functions.
- Application development
- Data center operations
- Data network operations
- Application maintenance
- Website/e-commerce systems
- Disaster recovery services
- Help desk
- Voice network operations
- Database administration
- Desktop support
- IT security
Part I provides an overview. It ranks each IT function by the percentage of organizations that outsource the function (frequency), the average percentage of work outsourced (level), the change in level of outsourcing over the past year (trend), and the ability of organizations to accurately predict the cost of outsourcing (cost experience). In addition, the overview reports on the percentage of the IT budget that organizations typically spend on outsourcing.
Part II examines outsourcing activity for each IT function in more detail. We report on the frequency, level, trend, and cost experience by organization size, comparing outsourcing activity of large organizations with that of small and midsize organizations.
Part III examines offshore outsourcing trends. We report the percentage of outsourcing customers using offshore provides, the average percentage of outsourced work sent offshore, the percentage of outsourcing customers using offfshore providers for each IT function, and the change in the level of offshore outsourcing by IT function.
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Table of Contents and Lists of Figures
EXECUTIVE SUMMARY
- Outsourcing Activity and Categories
- Key Findings
PART I: IT OUTSOURCING OVERVIEW
- Frequency and Level of IT Outsourcing
- Outsourcing as Percentage of Total IT Spending
- IT Outsourcing Trends
- Cost Experience with Outsourcing
- Figure: Percentage of Organizations That Use Outside Service Providers
- Figure: Percentage of Work Outsourced
- Figure: IT Outsourcing by Frequency and Level
- Figure: Outsourcing as a Percentage of Total IT Spending by Organization Size
- Figure: Change in Level of Outsourcing
- Figure: Actual Cost of IT Outsourcing vs. Original Expectations
PART II: IT OUTSOURCING BY IT FUNCTION
- Application Development
- Figure: Application Development: Use of Outsourcing, by Organization Size
- Figure: Application Development: Change in Level of Outsourcing by Organization Size
- Figure: Application Development: Percentage of Work Outsourced, by Organization Size
- Figure: Application Development: Actual Outsourcing Costs vs. Expectations by Organization Size
- Data Center Operations
- Figure: Data Center Operations: Use of Outsourcing, by Organization Size
- Figure: Data Center Operations: Change in Level of Outsourcing by Organization Size
- Figure: Data Center Operations: Percentage of Work Outsourced, by Organization Size
- Figure: Data Center Operations: Actual Outsourcing Costs vs. Expectations by Organization Size
- Data Network Operations
- Figure: Data Network Operations: Use of Outsourcing, by Organization Size
- Figure: Data Network Operations: Change in Level of Outsourcing by Organization Size
- Figure: Data Network Operations: Percentage of Work Outsourced, by Organization Size
- Figure: Data Network Operations: Actual Outsourcing Costs vs. Expectations by Organization Size
- Application Maintenance
- Figure: Application Maintenance: Use of Outsourcing, by Organization Size
- Figure: Application Maintenance: Change in Level of Outsourcing by Organization Size
- Figure: Application Maintenance: Percentage of Work Outsourced, by Organization Size
- Figure: Application Maintenance: Actual Outsourcing Costs vs. Expectations by Organization Size
- Website/E-Commerce
- Figure: Website/E-Commerce: Use of Outsourcing, by Organization Size
- Figure: Website/E-Commerce: Change in Level of Outsourcing by Organization Size
- Figure: Website/E-Commerce: Percentage of Work Outsourced, by Organization Size
- Figure: Website/E-Commerce: Actual Outsourcing Costs vs. Expectations by Organization Size
- Disaster Recovery Services
- Figure: Disaster Recovery Services: Use of Outsourcing, by Organization Size
- Figure: Disaster Recovery Services: Change in Level of Outsourcing by Organization Size
- Figure: Disaster Recovery Services: Percentage of Work Outsourced, by Organization Size
- Figure: Disaster Recovery Services: Actual Outsourcing Costs vs. Expectations by Organization Size
- Help Desk
- Figure: Help Desk: Use of Outsourcing, by Organization Size
- Figure: Help Desk: Change in Level of Outsourcing by Organization Size
- Figure: Help Desk: Percentage of Work Outsourced, by Organization Size
- Figure: Help Desk: Actual Outsourcing Costs vs. Expectations by Organization Size
- Voice Network Operations
- Figure: Voice Network Operations: Use of Outsourcing, by Organization Size
- Figure: Voice Network Operations: Change in Level of Outsourcing by Organization Size
- Figure: Voice Network Operations: Percentage of Work Outsourced, by Organization Size
- Figure: Voice Network Operations: Actual Outsourcing Costs vs. Expectations by Organization Size
- Database Administration
- Figure: Database Administration: Use of Outsourcing, by Organization Size
- Figure: Database Administration: Change in Level of Outsourcing by Organization Size
- Figure: Database Administration: Percentage of Work Outsourced, by Organization Size
- Figure: Database Administration: Actual Outsourcing Costs vs. Expectations by Organization Size
- Desktop Support
- Figure: Desktop Support: Use of Outsourcing, by Organization Size
- Figure: Desktop Support: Change in Level of Outsourcing by Organization Size
- Figure: Desktop Support: Percentage of Work Outsourced, by Organization Size
- Figure: Desktop Support: Actual Outsourcing Costs vs. Expectations by Organization Size
- IT Security
- Figure: IT Security: Use of Outsourcing, by Organization Size
- Figure: IT Security: Change in Level of Outsourcing by Organization Size
- Figure: IT Security: Percentage of Work Outsourced, by Organization Size
- Figure: IT Security: Actual Outsourcing Costs vs. Expectations by Organization Size
PART III: OFFSHORE OUTSOURCING TRENDS
- Use of Offshore Providers by Organization Size
- Average Percentage of Outsourced Work Performed Offshore
- Use of Offshore Providers by Industry Sector
-
Figure: Percentage Using Offshore Providers: by Organization Size
- Figure: Average Percentage of Outsourced Work Performed Offshore: by Organization Size
- Figure: Percentage of Outsourcing Customers Using Offshore Providers for Each Function
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Order and download the full report: IT Outsourcing Statistics 2008/2009 (click for pricing)
