This report provides detailed analysis for 11 categories of outsourcing: data center operations, help desk, desktop support, application development, application maintenance, database administration, website or e-commerce systems, data network operations, voice network operations, disaster recovery services, and IT security. Metrics include the percentage of organizations that use outside service providers, the percentage of work outsourced, outsourcing costs as a percentage of the total IT operational budget, change this year in the level of outsourcing, and customer satisfaction. Analysis of offshoring share of the outsourced work is also included. (53 pp., 55 figs.)
[Detailed Description of This Chapter]
[Full Description of IT Spending Study]
IT Spending and Staffing 2008/2009: Chapter 6, IT Outsourcing Trends
$495.00
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