IT Spending and Staffing Benchmarks 2021/2022: Chapter 24: Brick-and-Mortar Retail Subsector Benchmarks

July, 2021


Chapter 24 provides benchmarks for brick-and-mortar retailers. This subsector includes department stores, clothing stores, convenience stores, pharmacies, hardware stores, nonprofit retailers, furniture retailers, agricultural retailers, and other retailers. The 20 respondents in this sample have annual revenue ranging from $80 million to $63 billion. (52 pp., 32 fig.)
[Executive Summary]
[Full Study Description]