IT Spending and Staffing Benchmarks 2023/2024: Chapter 8: Retail Sector Benchmarks

July, 2023


Chapter 8 provides benchmarks for retailers. This sector includes retailers of clothing, jewelry, hardware, furniture, sports equipment, groceries, pharmaceuticals, and general merchandise. They include department stores, fashion stores, furniture stores, pharmacies, convenience stores, sporting goods stores, and specialty retailers. We also include hospitality and consumer services in this sector. The 39 respondents in the sample range in size from $50 million to over $100 billion in annual revenue. (55 pp., 32 fig.)
[Executive Summary]
[Full Study Description]