Over the past four years, IT organizations have squeezed costs out of network carrier service fees to pay for substantial investments in network infrastructure. With the squeeze on carrier service providers potentially nearing an end, IT organizations need to ensure they are not overspending for carrier service or underspending on critical investments in network infrastructure. To help IT executives assess the adequacy of their network infrastructure and carrier service spending plans, this study provides metrics for carrier service and network infrastructure spending per user and as a percentage of the IT operational budget. Metrics are provided by sector and organization size. (14 pp., 8 figs.)
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