Network Spending & Staff Ratios by Organization Size

August, 2006


Network spending and staffing ratios show consistent relationships with organizational size. Therefore, IT executives should properly consider the size of their organization when benchmarking their network spending and staffing levels. Based on a survey of nearly 200 senior IT executives in North America, this article provides benchmarks for network infrastructure spending as a percentage of the total IT operational budget, network support staffing levels as a percentage of the total IT headcount, and network staff productivity in terms of number of users and desktops supported per network staff member. Guidelines for triggering further analysis and recommendations for optimizing network spending and staffing are also provided. (8 pp., 4 figs.)
[Executive Summary]