This study will help IT managers determine whether their organization is keeping pace with improvements in network management by comparing their network support staffing against industry benchmarks. We provide four basic metrics: network support staff as a percentage of the IT staff, network support staff as a percentage of the IT infrastructure staff, network devices per network support staff member, and users per network support staff member. We provide benchmarks for the composite sample, by sector, and by organization size. (17 pp., 7 figs.)
[Research Byte]
Network Support Staffing Ratios 2013
February, 2013
$195.00
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