Predictable Costs Positive Sign for Unified Communications

May, 2009


Early adopters of unified communications systems are achieving positive results. Risk appears low thanks to predictable costs. We also find that while this technology is still early in its adoption cycle, our research points rising interest. This article assesses the growth in unified communications by analyzing current adoption activity and provides a view of the return on investment (ROI) and total cost of ownership (TCO) experienced by early adopters. We examine adoption, ROI, and TCO by organization size and sector, as well as for the composite sample. (15 pp., 10 figs.)
[Executive Summary]