This RadarView helps enterprises define their approach for the transformation of procurement processes and identify the right outsourcing partner to support them. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 15 providers of procurement business process transformation services. Each profile gives an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
Why read this RadarView?
The procurement function is constantly evolving as Chief Procurement Officers (CPOs) focus on improving supply chain resilience and deriving higher value from their sourcing and procurement processes. Enterprises are increasingly scaling up digital adoption to deliver better user experience and improve compliance and spending visibility to meet the emerging CPO priorities. Moreover, CPOs are interested in supporting their companies’ ESG programs by measuring scope 3 emissions, investing in sustainable materials, and enabling supplier diversity and dedicated reporting.
The Procurement Business Process Transformation 2023 RadarView™ highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in procurement business process transformation. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for their procurement function.
This RadarView includes a detailed analysis of the following procurement business process transformation service providers: Accenture, Capgemini, Capita, Corbus, Dragon Sourcing, Genpact, GEP, HCLTech, IBM, Infosys, LogicSource, TCS, Tech Mahindra, Wipro, and WNS.
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–8)
- Definition and scope of procurement business process transformation
- Avasant recognizes 15 top-tier providers offering procurement business process transformation services
- Provider comparison
Supply-side trends (Pages 9–14)
- Enterprises increasingly engage with service providers for domain and tech expertise, cost optimization, and process transformation.
- Outcome- and gain share-based pricing models are increasingly getting traction as enterprises look to derive higher value through sourcing contracts.
- North America continues to lead the demand for procurement outsourcing; other regions are quickly matching its pace.
- Manufacturing, retail and CPG, and healthcare and life sciences continue to lead the demand for procurement outsourcing.
- Over 65% of procurement service provider investments are dedicated toward R&D and inorganic expansion.
Service provider profiles (Pages 15–45)
- Detailed profiles for Accenture, Capgemini, Capita, Corbus, Dragon Sourcing, Genpact, GEP, HCLTech, IBM, Infosys, LogicSource, TCS, Tech Mahindra, Wipro, and WNS.
Appendix (Pages 46–49)
- Research methodology and coverage
- Interpretation of classification
- RadarView assessment
Key contacts (Page 50)
Read the Research Byte based on this report.
Please refer to Avasant’s Procurement Business Process Transformation 2023 Market Insights™ for demand-side trends.