This RadarView™ helps property and casualty (P&C) insurance companies craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the supply side of the P&C insurance market. It continues with a detailed assessment of 25 leading service providers. Each profile provides an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem. The report can aid businesses in identifying the right partners and service providers to support their digital transformation journeys.
Why read this RadarView?
As the property and casualty (P&C) insurance industry pivots toward an AI-first era, it faces intensifying climate risks, escalating cyber threats, and rising customer expectations. Insurers are increasingly embedding Gen AI/Agentic AI across underwriting, claims, and customer engagement to accelerate decision-making and enhance operational efficiency. AI-powered climate intelligence, first notice of loss (FNOL) automation, and advanced cyber coverage are transforming workflows and elevating the customer experience, while ESG-aligned parametric products continue to gain traction. To navigate this shift, enterprises should collaborate with service providers to co-innovate on AI, geospatial intelligence, and mobile-first tools, streamlining operations and building resilience in an evolving risk landscape.
The Property and Casualty Insurance Digital Services 2025 RadarView™ highlights key supply-side trends in the P&C insurance space and Avasant’s viewpoint on them. It aids P&C insurance companies in identifying top service providers to assist them in digitalizing their services. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for the P&C insurance industry.
Featured providers
This RadarView includes an analysis of the following service providers in the P&C insurance digital services space: Accenture, Aspire Systems, Atos, Capgemini, CGI, Coforge, Cognizant, DXC, EXL, Genpact, GFT, HCLTech, Hexaware, IBM, Infosys, LTIMindtree, Mphasis, NTT DATA, Synechron, TCS, Tech Mahindra, Wipro, WNS, Xceedance, and Zensar.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–9)
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- Defining the P&C insurance digital services scope
- Avasant recognizes 25 top-tier service providers supporting the P&C insurance industry in digital transformation
- Provider comparison
Supply-side trends (Pages 10–15)
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- Service providers are driving AI/Gen AI, cloud, automation, and analytics-led efficiency and productivity gains for P&C insurance enterprises
- Over 40% of the providers are grappling with data quality, regulatory compliance, and legacy system integration issues while implementing Gen AI for P&C insurers
- Service providers are implementing Gen AI and Agentic AI use cases to transform P&C insurance global capability centers into intelligent, AI-led hubs
- Providers are witnessing the highest impact of Agentic AI solutions in the underwriting and claims functions for P&C insurance enterprises
- Service providers are accelerating Agentic AI use cases to support P&C insurance enterprise operations
Service provider profiles (Pages 16–91)
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- Detailed profiles for Accenture, Aspire Systems, Atos, Capgemini, CGI, Coforge, Cognizant, DXC, EXL, Genpact, GFT, HCLTech, Hexaware, IBM, Infosys, LTIMindtree, Mphasis, NTT DATA, Synechron, TCS, Tech Mahindra, Wipro, WNS, Xceedance, and Zensar
Appendix (Pages 92–95)
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- RadarView assessment
- Research methodology and coverage
- Interpretation of classification
Key contacts (Page 96)
Read the Research Byte based on this report. Please refer to Avasant’s Property and Casualty Insurance Digital Services 2025 Market Insights™ for demand-side trends.