Software-as-a-Service (SaaS) has quickly become an attractive alternative to on-premises deployment, and in many categories it has already surpassed on-premises in terms of new sales. For the first time since we began our annual survey of technology trends, a majority (60%) of responding companies now report adopting at least some SaaS, and investment remains high.
Figure 2 from our full report, SaaS Adoption Trends and Customer Experience, shows the percentage of organizations at each of the five adoption stages. Thirty-six percent report that they have some SaaS in place and intend to increase investment. Another 24% report having SaaS in place but plan no further investment. With 44% of organizations implementing or increasing their investment in SaaS, adoption rates will continue to grow for the foreseeable future.
“When deployed correctly, SaaS promises decreased infrastructure, speed of implementation, and comparable customer experience. It can also save on upfront costs,” said David Wagner, vice president, research, for Computer Economics, Irvine, Calif. “It is no surprise that companies are making the switch.”
The full study quantifies the current investment trends for Software-as-a-Service and identifies the benefits driving companies to expand their SaaS implementations. It also identifies which of a wide variety of SaaS applications are driving adoption, and assesses adoption and investment trends by organization size and geography. Finally, we examine the positive ROI and TCO experience of adopters and conclude with practical advice for those considering deployment of SaaS solutions.
This Research Byte is a brief overview of our report on this subject, SaaS Adoption Trends and Customer Experience. The full report is available at no charge for Computer Economics clients, or it may be purchased by non-clients directly from our website (click for pricing).