This RadarView™ helps enterprises transform their business operations by adopting Salesforce. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 32 providers offering Salesforce services. Each profile provides an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity and future-proofing capabilities.
The need for AI-driven productivity gains and stronger data foundations is driving demand for Salesforce services. Enterprises are primarily adopting Agentforce for foundational use cases, such as repetitive workflow automation and information retrieval, while gradually expanding toward multistep orchestration and more autonomous operations. At the same time, enterprises are increasing their focus on Data 360 to harmonize fragmented data, strengthen data quality and governance, and provide a trusted context for AI-powered decisions and actions. Moreover, Agentforce adoption is gaining traction across industries, with high-tech, utilities and resources, and telecom, media and entertainment leading adoption, while healthcare and life sciences and retail and CPG are also expanding use across industry-specific workflows.
The Salesforce Services 2026 RadarView™ aids companies in identifying top service providers to transform their CRM systems. It also analyzes each service provider’s technology and delivery capabilities, enabling organizations to identify the right strategic partners for their business transformation with Salesforce.
This RadarView includes a detailed analysis of the following Salesforce service providers: Accenture, Brillio, Capgemini, Coforge, Cognizant, Copado, Datamatics, Deloitte, Flosum, Genpact, HCLTech, IBM, Infosys, Jade Global, KPMG, LTM, Mphasis, Movate, NTT DATA, OSF Digital, Persistent Systems, Provar, Publics Sapient, PwC, Slalom, Salesforce Professional Services, TCS, Tech Mahindra, UST, Wipro, Xoriant, and YASH Technologies
Our evaluation is based on primary input from service providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the two dimensions of practice maturity and future-proofing, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
About the report (Pages 3–5)
Executive summary (Pages 6–13)
Supply-side trends (Pages 14–17)
Service provider profiles (Pages 18–79)
Appendix: About RadarView (Pages 80–83)
Key contacts (Page 84)
Read the Research Byte based on this report. Please refer to Avasant’s Salesforce Services 2026 Market Insights™ for detailed insights on the enterprises and demand-side trends.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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