Salesforce Services: Advancing Agentforce 360 Apps’ Capabilities Through AI-Enabled Solutions

The need for AI-driven productivity gains and stronger data foundations is driving demand for Salesforce services. Enterprises are primarily adopting Agentforce for foundational use cases, such as repetitive workflow automation and information retrieval, while gradually expanding toward multistep orchestration and more autonomous operations. At the same time, enterprises are increasing their focus on Data 360 to harmonize fragmented data, strengthen data quality and governance, and provide a trusted context for AI-powered decisions and actions. Moreover, Agentforce adoption is gaining traction across industries, with high-tech, utilities and resources, and telecom, media and entertainment leading adoption, while healthcare and life sciences and retail and CPG are also expanding use across industry-specific workflows.

Both demand- and supply-side trends are covered in Avasant’s Salesforce Services 2026 Market Insights™ and Salesforce Services 2026 RadarView™, respectively. These reports present a comprehensive study of Salesforce service providers and closely examine the market leaders, innovators, disruptors, challengers, and tech pioneers.

We evaluated 44 service providers across two dimensions: practice maturity and future-proofing. Of the 44 vendors, we recognized 32 that brought the most value to the market during the past 12 months.

The report recognizes platform vendors in categories:

• • Leaders: Accenture, Capgemini, Cognizant, Deloitte, HCLTech, IBM, Infosys, LTM, TCS, and Wipro
  • Innovators: NTT DATA, Persistent Systems, PwC, Salesforce Professional Services, UST, and Tech Mahindra
  • Disruptors: Coforge, Genpact, KPMG, OSF Digital, Publicis Sapient, Slalom, and Xoriant
  • Challengers: Brillio, Datamatics, Jade Global, Mphasis, Movate, and YASH Technologies
  • Tech pioneers: Copado, Flosum, and Provar

Figure 1 below from the full report illustrates these categories:

“As enterprises move toward higher levels of agentic autonomy, the challenge is shifting from building individual use cases to scaling agents across the enterprise,” said Ruth Steinberg, partner at Avasant. “This requires high-quality data, strong governance, and specialized talent to manage increasingly autonomous workflows at scale.”

The reports provide several findings, including the following:

• • Salesforce services demand is being driven by the need for AI-driven productivity gains and stronger data foundations, with enterprises increasing Agentforce adoption to automate routine business processes and Data 360 adoption to improve data quality, readiness, and AI decision-making.
  • Agentforce adoption remains concentrated in foundational automation and information-retrieval use cases, with 53% of deployments focused on fixed-rule automation and information retrieval, while more advanced deployments are expanding into multistep orchestration and end-to-end workflow automation.
  • Agentforce adoption is gaining traction across industries, led by high-tech, utilities and resources, and telecom, media and entertainment, with adoption exceeding 15% across these sectors as enterprises apply Agentforce to industry-specific workflows such as account management, outage management, service fulfillment, clinical trials, and inventory management.
  • Enterprises are increasingly leveraging Data 360 to establish a unified data foundation for AI, connecting fragmented data across warehouses, business systems, and third-party sources while strengthening governance through policy-based controls, consent management, and trusted-AI safeguards.

“Agentforce is evolving from a CRM-embedded tool to an agent-accessible platform, with Headless 360 furnishing Salesforce data via APIs and MCP,” said Kanak Singh, research analyst at Avasant. “Providers should help enterprises use Agentforce within existing AI environments, enabling operations beyond traditional Salesforce interfaces.”

The RadarView also features detailed profiles of 32 service providers, along with their solutions, offerings, and experience in assisting enterprises in their Salesforce journeys.

This Research Byte is a brief overview of the Avasant’s Salesforce Services 2026 Market Insights™ and Salesforce Services 2026 RadarView™. (Click for pricing.)