Server Support Staffing Ratios 2012

August, 2012


Server consolidation, data center automation, and virtualization are all working to change the equation on optimum server support staffing levels. In this study on server support staffing ratios we first look at the four-year trend in the percentage of server support staff in relation to the IT staff. Next we provide four metrics for benchmarking server support staff: server support staff as a percentage of the IT staff, server support staff as a percentage of the infrastructure support group, physical servers per server support staff member, and OS instances per server support staff member. We provide these metrics for small, midsize, and large organizations. We also assess how industry sector can influence server support staffing ratios. We conclude with recommendations for improving server support personnel productivity. (17 pp., 9 Figs.)
[Research Byte]