This RadarView helps enterprises define their approach to transforming talent acquisition processes and identifying the right outsourcing partner to support them. It begins with a summary of key trends shaping the supply side of the market. It continues with a detailed assessment of 19 service providers offering talent acquisition business process transformation services. Each profile gives an overview of the service provider, its key IP assets, and a list of clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.

Why read this RadarView?

Enterprises are moving from a job-driven operating model to a skill-based approach, enabling access to broader talent pools and effectively addressing critical skill gaps. By integrating emerging technologies and gamification into talent acquisition processes, organizations enhance operational efficiency, improve talent quality, minimize bias, and elevate candidate experience. In response to these trends, service providers are strengthening their industry expertise and capabilities in employee sourcing, hiring, skilling, workforce management, and enhancing employee and candidate experiences. This is achieved through strategic investments in acquisitions, partnerships, and generative AI solutions.

The Talent Acquisition Business Process Transformation 2024–2025 RadarView™ highlights key supply-side trends in this space and Avasant’s viewpoint on them. It aids companies in identifying top service providers to assist them in talent acquisition business process transformation. It also analyzes each service provider’s capabilities in technology and delivery support, enabling organizations to select the right strategic partners for their talent acquisition function.

Featured providers
This RadarView includes a detailed analysis of the following talent acquisition business process transformation service providers: AMS, ADP, Accenture, AgileOne, Allegis Global Solutions, Cielo, Exela Technologies, Hays Talent Solutions, Hudson RPO, IBM, KellyOCG, Korn Ferry, NLB Services, PeopleScout, Pontoon Solutions, Randstad Sourceright, Sevenstep, Teleperformance, and Wilson.

Methodology

Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, validation from their clients, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.

Table of contents

About the report (Page 3)

Executive summary (Pages 4–10)

Definition and scope of talent acquisition business process transformation

Avasant recognizes 19 top-tier providers offering talent acquisition business process transformation services

Provider comparison

Supply-side trends (Pages 11–15)

Service providers are launching new solutions and strengthening existing capabilities through partnerships.

Service providers are investing in generative AI to strengthen existing solutions and launch new ones.

Talent acquisition service providers possess global delivery capabilities.

Service providers continue to grow their talent acquisition capabilities via acquisitions.

Service provider profiles (Pages 16–54)

Detailed profiles for AMS, ADP, Accenture, AgileOne, Allegis Global Solutions, Cielo, Exela Technologies, Hays Talent Solutions, Hudson RPO, IBM, KellyOCG, Korn Ferry, NLB Services, PeopleScout, Pontoon Solutions, Randstad Sourceright, Sevenstep, Teleperformance, and Wilson.

Appendix (Pages 55–58)