Utilities Digital Services 2022–2023 RadarView™

December, 2022


Report Summary

This report helps utilities companies craft a robust strategy based on industry outlook, best practices, and digital transformation. It begins with a summary of key trends shaping the utilities market and Avasant’s viewpoint on the direction of the industry over the next 18 to 24 months.

We continue with a detailed assessment of 17 leading service providers. Each profile provides an overview of the service provider, its industry-specific solutions, and a list of representative clients and partnerships, along with brief client case studies. Each profile concludes with analyst insights on the provider’s practice maturity, investments and innovation, and partner ecosystem. The report can aid businesses in identifying the right partners and service providers to support their digital transformation journeys.

Why read this RadarView?

Electric, gas, and water utilities are facing regulatory pressures. For example, governments expect gas and electric utilities to support global sustainability and energy transition goals. They also require water utilities to ensure water quality and availability. While an increasing number of electrical customers also become energy producers, their expectations have changed. Furthermore, utilities are facing growing challenges in terms of skilled worker shortages, high investment and maintenance costs, and heavy asset losses due to the rising number of natural disasters. To address these issues, utilities globally are investing in digital technologies to transform their day-to-day operations, enable predictive maintenance, reduce human dependency, automate repetitive and tedious tasks, and reduce costs.

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Featured providers

This RadarView includes an analysis of the following service providers in the utilities digital services space: Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, DXC, Fujitsu, HCL, Hitachi Vantara, IBM, Infosys, LTI, SAP, TCS, Tech Mahindra, and Wipro.


The industry insights and recommendations presented are based on our ongoing interactions with senior executives, vendors, subject matter experts, and Avasant Fellows, along with lessons learned from consulting engagements.

Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across three dimensions of practice maturity, investments and innovation, and partner ecosystem, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.

Table of contents

About the report (Page 3)

Scope and definition of the report (Pages 45)

Executive summary (Pages 69):

    • Key drivers and enterprise response
    • Avasant recognizes 17 top-tier providers supporting the utilities industry in digital transformation

Enterprise trends (Pages 1021)

    • Regulations are pushing utilities to explore smart solutions for EV charging, building services, and energy storage
    • Utilities are investing in IoT, analytics, and blockchain to drive their sustainability agenda
    • Utilities are relying on AI/ML to move from a reactive to a predictive approach to combat grid-related risks
    • Utilities are taking digital measures to combat workforce shortages
    • Utilities are offering value-added services to enhance convenience for customers
    • Water utilities are adopting smart solutions to handle the challenges of aging infrastructure
    • Water utilities are focusing on improving water consumption and quality using digital inspections and forecasting

Service provider trends (Pages 22–24)

    • Service providers are using emerging technologies to digitally transform the utilities IT landscape and operations

RadarView overview (Pages 2530)

    • Methodology and coverage
    • Interpretation of classification
    • RadarView assessment

Service provider profiles (Pages 31–82)

    • Detailed profiles for Accenture, Atos, Birlasoft, Capgemini, CGI, Cognizant, DXC, Fujitsu, HCL, Hitachi Vantara, IBM, Infosys, LTI, SAP, TCS, Tech Mahindra, and Wipro.

Read the Research Byte based on this report.