This report assists governments in charting out their plans for digital services and identifies key global service providers and system integrators that can expedite their digital transformation journey. It begins with an overview of the trends that are currently shaping the state and local government space and the role of digital technologies in helping governments deliver services. The report continues with a detailed assessment of 14 leading service providers in this space. Each profile provides an overview of the service provider, government-specific solutions provided, and a list of example clients and partnerships, along with brief client case studies. Each vendor profile concludes with analyst insights on the practice maturity, investments and innovations, and partner ecosystem for each service provider.
The pandemic has transformed the way state and local governments plan and operate. The forced lockdowns, rise in unemployment, and concerns around the spread of the virus and economic recession have pushed governments to more rapidly adopt digital technologies. Additionally, growing environmental concerns and the initial success of smart city projects have motivated governments to invest further in them. This report helps them in prioritizing their investments in digital projects and in maintaining the right balance between improving operations and enhancing citizens’ welfare, safety, and security.
This RadarView includes a detailed analysis of the following digital service providers in the state and local government : Accenture, Atos, Capgemini, CGI, Conduent, DXC, IBM, Infosys, NTT DATA, Perspecta, Serco, TCS, Unisys, and Wipro.
The industry insights and recommendations are based on our ongoing interactions with enterprise CxOs and other key executives; targeted discussions with vendors, subject matter experts, and Avasant Fellows; and lessons learned from consulting engagements.
Evaluation of service providers is based on primary inputs from providers, focused briefings, their public disclosures, Avasant’s ongoing market interactions, and validations from enterprises (clients). The assessment is carried through a rigorous methodology across key dimensions of Practice Maturity, Investments and Innovation, and Ecosystem Development to finally recognize the service providers that brought the most value to the market over the last 12 months.
About the Report (page 3)
Scope of the Report (page 5)
Executive Summary (pages 7-8)
Lay of the Land (pages 9-22)
Road Ahead (pages 23-27)
RadarView Assessment (pages 28-33)
Service Provider Profiles (pages 34-76)
Read the Research Byte based on this report.
Avasant’s research and other publications are based on information from the best available sources and Avasant’s independent assessment and analysis at the time of publication. Avasant takes no responsibility and assumes no liability for any error/omission or the accuracy of information contained in its research publications. Avasant does not endorse any provider, product or service described in its RadarView™ publications or any other research publications that it makes available to its users, and does not advise users to select only those providers recognized in these publications. Avasant disclaims all warranties, expressed or implied, including any warranties of merchantability or fitness for a particular purpose. None of the graphics, descriptions, research, excerpts, samples or any other content provided in the report(s) or any of its research publications may be reprinted, reproduced, redistributed or used for any external commercial purpose without prior permission from Avasant, LLC. All rights are reserved by Avasant, LLC.
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