State & Local Government Digital Services 2020-2021 RadarView™

November, 2020


Report Summary

Report Summary

This report assists governments in charting out their plans for digital services and identifies key global service providers and system integrators that can expedite their digital transformation journey. It begins with an overview of the trends that are currently shaping the state and local government space and the role of digital technologies in helping governments deliver services. The report continues with a detailed assessment of 14 leading service providers in this space. Each profile provides an overview of the service provider, government-specific solutions provided, and a list of example clients and partnerships, along with brief client case studies. Each vendor profile concludes with analyst insights on the practice maturity, investments and innovations, and partner ecosystem for each service provider.

Why read this RadarView™ ?

The pandemic has transformed the way state and local governments plan and operate. The forced lockdowns, rise in unemployment, and concerns around the spread of the virus and economic recession have pushed governments to more rapidly adopt digital technologies. Additionally, growing environmental concerns and the initial success of smart city projects have motivated governments to invest further in them. This report helps them in prioritizing their investments in digital projects and in maintaining the right balance between improving operations and enhancing citizens’ welfare, safety, and security.

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Featured Providers

This RadarView includes a detailed analysis of the following digital service providers in the state and local government : Accenture, Atos, Capgemini, CGI, Conduent, DXC, IBM, Infosys, NTT DATA, Perspecta, Serco, TCS, Unisys, and Wipro.


The industry insights and recommendations are based on our ongoing interactions with enterprise CxOs and other key executives; targeted discussions with vendors, subject matter experts, and Avasant Fellows; and lessons learned from consulting engagements.

Evaluation of service providers is based on primary inputs from providers, focused briefings, their public disclosures, Avasant’s ongoing market interactions, and validations from enterprises (clients). The assessment is carried through a rigorous methodology across key dimensions of Practice Maturity, Investments and Innovation, and Ecosystem Development to finally recognize the service providers that brought the most value to the market over the last 12 months.

Table Of Contents

About the Report (page 3)

Scope of the Report (page 5)

Executive Summary (pages 7-8)

    • Key recommendations for State & Local Government
    • Avasant State & Local Government Digital Services 2020-2021 RadarView

Lay of the Land (pages 9-22)

    • Investments in e-government to address pandemic-related challenges
    • Aging IT infrastructure and workforce for government in US
    • Deployment of health measures for citizens’ safety and wellness
    • Initiatives by government to curb unemployment
    • New digital communication channels for accurate and regular flow of information
    • Global warming concerns
    • Investments in energy-efficient and smart solutions
    • Rise in organized cybersecurity threats
    • Expansion of cybersecurity capabilities by government

 Road Ahead (pages 23-27)

    • Acceleration of investments in cloud and automation
    • Support growing digital projects through 5G
    • Predictive analytics and AI for improved operations and citizen experience
    • Training and upskilling of workforce for digital transformation

RadarView Assessment (pages 28-33)

    • Methodology and coverage
    • Interpretation of classification
    • RadarView assessment

 Service Provider Profiles (pages 34-76)

    • Detailed profiles for Accenture, Atos, Capgemini, CGI, Conduent, DXC, IBM, Infosys, NTT DATA, Perspecta, Serco, TCS, Unisys, and Wipro.

Read the Research Byte based on this report.