Avasant Research Finds AI-Driven Autonomous Operations Are Reshaping Digital Workplace Services
New Digital Workplace Services 2026 RadarView™ evaluates 29 providers as agentic AI, self-healing operations, and outcome-based pricing redefine the market. LOS ANGELES, CA – October 2026 Avasant, a leading management consulting and research firm, has released its Digital Workplace Services 2026 RadarView™, revealing a significant shift in enterprise workplace services from reactive IT support and […]
Procurement Is Shifting Toward Intelligent, Resilient Operations
New Procurement Business Process Transformation 2026 RadarView™ assesses 40 providers as enterprises prioritize AI-enabled risk sensing, intelligent automation, and strategic procurement capabilities. LOS ANGELES, CA – September, 2026 Avasant, a leading management consulting and research firm, has released its Procurement Business Process Transformation 2026 RadarView™, highlighting a shift toward more autonomous, intelligence-led, and resilient procurement […]
Avasant and UCLA Release The Quantum Economy: Technology, Talent, and the Race for Competitive Advantage, a Landmark Report on the Global Quantum Ecosystem
September 28, 2026 Quantum is moving beyond the laboratory, with advances in computing, sensing, communications, and security increasingly translating into economic opportunities for enterprises and governments. The Avasant-UCLA joint report, The Quantum Economy: Technology, Talent, and the Race for Competitive Advantage, provides a comprehensive view of this transition and the forces shaping the next phase […]
Avasant Announces Open Access to Industry-Leading Research for End User Organizations Worldwide
Avasant today announced open access to its research library for end-user organizations globally, expanding how enterprise decision-makers engage with trusted market insight in an era defined by AI, real-time intelligence, and accelerated decision-making.
Avasant Research Expands Benchmarking Capabilities with the Launch of Business Economics
Los Angeles, CA – February 28, 2025 – Building on 35 years of industry leadership with Avasant’s renowned Computer Economics IT Spending and Staffing Report, Avasant Research is proud to introduce Business Economics—a comprehensive benchmarking solution that extends beyond IT to business functions, including procurement, finance and accounting (F&A), and human resources (HR). While Computer […]
HR Outsourcing Service Providers Rising to Meet New Demands for Digital Transformation
The HR function is evolving to meet the challenges of the labor market, which is increasingly being disrupted by labor shortages, pressure on wages, and the changing expectation of employees working from home. To address these challenges, enterprises are increasingly relying on service providers for flexible HR operations and digital transformation. This has led to a seven percent growth in HR outsourcing adoption between June 2020 and June 2021. Additionally, platform adoption continues to be at the core of HR transformation as enterprises extend their HCM systems or implement new ones. These trends, and others, are covered in our new Global Hire-to-Retire Business Process Transformation 2021-22 RadarView™.
Blockchain: Building Trust in the New Normal
During the pandemic, organizations slowed their blockchain investments as they gave top priority to business continuity, remote and hybrid work, cybersecurity, and digital transformation. Now, however, as we emerge from the pandemic, organizations are showing renewed interest in blockchain, especially around new use cases in the medical supply chain, healthcare surveillance, and procurement optimization. These emerging trends, and others, are covered in Avasant’s Blockchain Services 2021–2022 RadarView™.
Embracing Digital First to Transform Customer Service
The global contact center outsourcing services industry grew 15% between 2020 and 2021. Lockdowns and social distancing made it difficult for enterprises to keep their contact centers operating at capacity, and outsourcing closed the gap. The pandemic has changed customer expectations, and customer service is becoming omnichannel and cloud-based. Contact centers are adopting hybrid work and using a contact-center-as-a-service (CCaaS) model to maintain business continuity and prepare for future disruption. These emerging trends are covered in Avasant’s Contact Center Business Process Transformation 2021– 2022 RadarView™.
Digital Transformation to Propel Enterprises into the New Age
With a rapid shift to remote work, virtualization, touchless customer engagement, and agile supply chains, organizations are leapfrogging towards digitalization. The quest for survival in uncertain times and the desire for greater business value is accelerating the adoption of digital technologies and solutions. By strengthening their digital foundation and offering bundled end-to-end transformation solutions, service providers are becoming a critical part of their customer’s digital journey.
Transforming Manufacturing and Maintenance Processes in Aerospace and Defense
The aerospace and defense industry is facing pressure in two directions. The commercial side of aerospace is struggling with decreased demand from the impacts of COVID-19 while the defense and space segments are seeing growth as new technologies emerge. Regardless of the segment, however, the prescriptions are similar. Digital transformation and the adoption of technologies such as 3D printing, artificial intelligence, digital twin, and augmented/virtual reality (AR/VR) are an imperative.