The Evolution of Sourcing Advisory
UK Digital Service Providers Helping Accelerate Digital Adoption
In 2020, the UK faced its worst recession over the last three centuries, with its worst quarterly GDP contraction of approximately 20% in Q2 2020. Its economy shrunk twice as much as any other G7 nation. However, despite the deep recession, a combination of government investments and enterprise commitment toward digital adoption pushed the economy farther along in the recovery curve. Digitally mature businesses are addressing rapidly evolving customer behavior by creating personalized experiences using artificial intelligence (AI) and advanced analytics and enhancing customer engagement by deploying virtual agents/chatbots to assist customers and resolve queries. Alternate business and operating models are gaining traction in the region. Global service providers are increasing market penetration through acquisitions and hiring. These emerging trends are covered in Avasant’s United Kingdom (UK) Digital Services 2021–2022 RadarView™.
Unified Communications Transitioning from Business Continuity Tool to Strategic Must-Have
The UCaaS Platforms 2021–2022 RadarView™ addresses the need for enterprises to replace their telephony infrastructure with a modern cloud communication platform and identify the right UCaaS providers to partner with. The 56-page report also provides our point of view on how UCaaS platform providers are catering to the changing needs of organizations through a wide portfolio of products and services, thus delivering a general ranking based on key dimensions of product maturity, enterprise adaptability, and innovation road map.
High-Tech Companies are Developing Digital Strategies to meet an Uncertain Post-COVID Economy
High-tech companies are facing risk associated with the pandemic including stressed supply lines, revenue uncertainty, and changing customer habits. While the risks may vary by region and product, the solution is the same—digital transformation. High-tech companies are looking at automation to reduce supply chain disruption and IoT to make production more efficient. They are looking at automation as well as augmented/virtual reality to deal with digital skills gaps. And they are using AI and analytics to enhance the customer experience and product design. Because the need for transformation is spread across so much of the value chain, many high-tech companies are looking for experienced partners.
Rethinking Customer Experience in the New Normal
Rapidly changing consumer behavior has forced companies to deploy new customer engagement channels with 61% of enterprises exploring new delivery models. COVID-19 has created demand for hyperpersonal, data-driven experiences across multiple channels. But these new customer experience (CX) strategies pose challenges including siloed data, a need for better change management, and picking the right platform. Service providers are responding to these challenges tailored, industry-specific solutions and a design-led approach.
Remote learning—a strategic priority for educational institutions
Universities have been particularly impacted by the pandemic due to the in-person nature of traditional education. They are responding to this threat by investing in digital technologies such as cloud, artificial intelligence (AI), analytics, immersive learning spaces, and digital curricula. In fact, more than 80% of institutions are allocating over 25% of their 2021 IT budgets toward digital initiatives.
RCM Outsourcing on the Rise Due to COVID-19 and Changing Reimbursement Models
Healthcare providers are facing pressure to shift from fee-for-service reimbursement payment models to value-based care models which emphasize patient outcomes. This shift is driving digital transformation with a focus on core operations and enhanced patient experience. COVID-19 is also accelerating this trend, particularly when it comes to digital patient experiences such as telehealth and remote patient monitoring. This digital transformation is driving providers to outsource more revenue cycle management (RCM) functions.
Unleashing The Potential Of Internet Of Things In The New Normal
The global pandemic has accelerated the push for IoT technology in many sectors including retail, manufacturing, and healthcare. New IoT use cases are leading to growth, especially in the Industrial Internet of Things (IIoT) and Internet of Medical Things (IoMT). Greater adoption of 5G and other factors will likely continue to drive growth in the post-COVID economy.
Comprehensive New Report Reveals How Companies Are Redefining Business Models And Reimagining Operations And Supply Chains
Over the past few years, enterprises have been sailing the digital transformation voyage at their own pace. But due to the coronavirus, they were forced to accelerate their initiatives. Digital became a necessary prerequisite to survive and thrive in this COVID era.
Cybersecurity Services: Moving From Cyber Prevention To Cyber Resilience
The pandemic is accelerating distributed service architectures, which is driving changes to the security landscape. Changes in working practices are exposing different attacks, altering the types and severity of threats an organization is exposed to. Though phishing remains the most common attack mode, the SolarWinds exploit has brought attention back onto supply chain-based attacks.