Transforming The Customer Experience During Covid-19 And Beyond

The pandemic resulted in changing consumer behaviors with a significant uptick in the use of digital services. As new digital channels emerge, multiple technologies and trends are reshaping the customer experience (CX). The increased emphasis on data, personalization, and multichannel communication requires that enterprises focus on trust, empathy, and replicating the offline experience.

Service Providers Helping More Firms Cash In On Digital Finance Transformation

COVID-19 has revealed that many enterprises need to shift from in-house finance and accounting (F&A) process management to outsourcing it to F&A service providers. Technology is less and less being treated in a siloed manner, and instead it has now become an integral part of operations. As a result, F&A service providers are leveraging their existing technological capabilities and addressing enterprises’ demands, minimizing the siloes between technology and process management. Additionally, enterprises are striving for coverage of related functions, such as supply chain management, procurement, and order management, leading to a surge in multi-tower deals. To cater to diverse and emerging business needs, service providers’ offerings are playing a pivotal role in the business process transformation space.

[av_section min_height=’custom’ min_height_px=’350px’ padding=’default’ shadow=’no-shadow’ bottom_border=’no-border-styling’ id=” color=’alternate_color’ custom_bg=’#12497a’ src=’http://localhost/avasant/wp-content/uploads/2015/12/hero-wws.png’ attachment=’125′ attachment_size=’full’ attach=’parallax’ position=’top center’ repeat=’no-repeat’ video=” video_ratio=’16:9′ overlay_opacity=’0.5′ overlay_color=” overlay_pattern=” overlay_custom_pattern=”] [av_heading heading=’Press Release’ tag=’h1′ style=’blockquote modern-quote modern-centered’ size=” custom_class=” subheading_active=” subheading_size=’15’ padding=’10’ color=” custom_font=”][/av_heading] [/av_section] [av_one_full first min_height=” vertical_alignment=” space=” custom_margin=” margin=’0px’ padding=’0px’ border=” border_color=” radius=’0px’ background_color=” src=” background_position=’top left’ background_repeat=’no-repeat’ animation=”] [av_heading […]

Avasant’s Pioneering Digital Workplace Services 2020 Radarview™ Recognizes Key Service Providers Enabling Workplace Transformation In Global Enterprises

Avasant has unveiled Digital Workplace Services 2020 RadarView™, its flagship report that recognizes 26 leading service providers as having brought the most value to the market over the past 12 months. Avasant evaluated over 35 providers using three key dimensions: Practice maturity, partnership ecosystem, and investment and innovation.

Avasant’s Retail & CPG Digital Services 2020-2021 Radarview™ Recognizes the Top-Tier Service Providers Expediting Digitization in Retail & CPG Industry

Avasant, today unveiled its RadarView™ market assessment covering the Retail & CPG Digital Services space. The RadarView™ report recognizes the top 20 providers for Retail & CPG digital services. These 20 providers have shown mature capabilities and consistent growth in their service offerings and have been assessed across three key dimensions – practice maturity, investments & innovation, and ecosystem development.

Avasant Acquires leading IT Metrics and Analytics Research firm Computer Economics™

Avasant, today announced its acquisition of research and data powerhouse Computer Economics™, an industry-leading firm providing metrics for IT management and operational benchmarks.

Avasant RadarView™ recognizes 24 innovative Cloud System Integrators (SIs) supporting enterprise adoption of Hybrid Enterprise Cloud (HEC) Services

Avasant unveiled its Hybrid Enterprise Cloud Services RadarView™ 2019, its pioneering market assessment report that recognizes the top 24 providers for Hybrid Enterprise Cloud Services. These providers have shown mature capabilities and consistent growth in their Hybrid Enterprise Cloud service offerings and have been assessed across three key dimensions – practice maturity, partnership ecosystem and investments & innovation.

Avasant’s RadarView™ Recognizes the Top-Tier Providers Enabling Digital Transformation in the Healthcare Sector

Avasant has unveiled its Healthcare Digital Services RadarView™ 2019-2020, a pioneering market assessment report that recognizes the top 22 providers for digital transformation in Healthcare Industry. These 22 providers have shown mature capabilities and consistent growth in their Healthcare digital service offerings and have been assessed across three key dimensions – practice maturity, investments & innovation, and ecosystem development.

Avasant’s RadarView™ Recognizes the Most Innovative Service Providers Supporting Enterprise Adoption of Blockchain

Avasant has unveiled its Blockchain Services RadarView™ 2019, a pioneering market assessment report that recognizes the top 20 providers for Blockchain Services. These providers have shown mature capabilities and consistent growth in their Blockchain service offerings and have been assessed across three key dimensions – practice maturity, investments & innovation, and ecosystem development.

ENABLING BUSINESS AGILITY AND DIGITAL TRANSFORMATION AT SPEED WITH SD-WAN

In 2020, the UK faced its worst recession over the last three centuries, with its worst quarterly GDP contraction of approximately 20% in Q2 2020. Its economy shrunk twice as much as any other G7 nation. However, despite the deep recession, a combination of government investments and enterprise commitment toward digital adoption pushed the economy farther along in the recovery curve. Digitally mature businesses are addressing rapidly evolving customer behavior by creating personalized experiences using artificial intelligence (AI) and advanced analytics and enhancing customer engagement by deploying virtual agents/chatbots to assist customers and resolve queries. Alternate business and operating models are gaining traction in the region. Global service providers are increasing market penetration through acquisitions and hiring. These emerging trends are covered in Avasant’s United Kingdom (UK) Digital Services 2021–2022 RadarView™.