INTENDED AUDIENCE

For GCC Country Leaders and Sponsors

• Optimize Operations: Utilize operational benchmarks such as process counts and employee hierarchy to streamline workflows, enhancing team efficiency.
• Strategize Growth: Leverage insights from headcount trends (YoY Headcount Growth) and time-to-scale data to inform strategic decisions related to both expansion and operational optimization.
• Optimize Workforce Stability: By analyzing gender ratios, workforce hierarchy distribution, and employee experience distribution by process, tailor employee engagement programs that foster long-term loyalty and enhance workforce stability.
• Enhance Employee Development: Benchmark training hours and development costs to identify areas for improvement in your Learning & Development (L&D) initiatives. Use data on employee experience distribution to develop personalized growth paths, ensuring that all talent is nurtured and aligned with organizational goals.

For GCC Financial and Cost Management Teams

• Budgeting and Forecasting: Leverage cost benchmarks (e.g., salaries, technology expenses, real estate costs) for accurate budget planning.
• Cost Optimization: Use absolute value benchmarks and cost breakdown data to identify areas for cost-cutting opportunities.

KEY BENCHMARK CATEGORIES AND METRICS

Demographic Benchmarks

Demographic benchmarks provide foundational information about a GCC’s structure, serving as a baseline for understanding its size, workforce composition, and geographic footprint. These benchmarks enable organizations to assess their current state and set a reference point for future comparison.

• Headcount of the GCC
• Management, Delivery, and Support Staff Ratio
• Real Estate Space per Employee
• Number of Operating Cities
• Headcount Percentage across Cities

Growth and Scale Benchmarks

Growth and Scale benchmarks provide critical metrics that reflect a GCC’s efficiency in scaling operations, and its overall significance within the parent organization. These benchmarks help establish a reference point for measuring progress and planning future growth strategies.

• YoY GCC Headcount Growth
• Significance Ratio
• Time to Scale

Operational Benchmarks

Operational benchmarks provide an understanding of the processes managed within a GCC, offering key insights into the scope of a GCC’s operations.

• Number of Processes handled by the GCC
• Number of Subprocesses handled by the GCC

Talent Benchmarks

Talent benchmarks provide a detailed view of workforce dynamics within a GCC, offering essential insights into employee composition, performance, and development.

• Percentage of Employees per Process/Subprocess
• Gender Ratio
• Employee Category
• Employee Experience Distribution by Process
• Annual Attrition Rate
• Annual Time to Hire
• Annual Training Hours per Employee

Cost Benchmarks

Cost benchmarks provide a comprehensive financial overview of GCC operations, enabling organizations to evaluate expenditures and streamline their budgeting and planning processes. For each cost category, key insights are offered through three critical metrics: Year-over-Year (YoY) Change, Absolute Value, and Cost Benchmark (percentage distribution of expenses)

• Wage Costs
• People Costs
• Technology Costs
• Real Estate Costs
• SG&A Costs