GCC Consulting

Consulting, research and data platforms supporting Global Competency Centers across every stage of their lifecycle, from the decision to build through scaling, performance and divestiture.

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Why Avasant?

Our work spans the full GCC lifecycle, from setup to value creation, not just one stage of the journey. It brings together proprietary data and indices, published research, and the advisory expertise applied across live client engagements.

COMPLETE COVERAGE

Location intelligence, cost and productivity benchmarks, published research and advisory frameworks, providing a comprehensive view for GCC decision making.

PURPOSEFULLY BUILT

Organized around the decisions enterprises actually face, from whether to build through where to locate, how to scale, and what to do when a center changes hands.

INDEPENDENT BY DESIGN

Our recommendations are grounded in evidence and market benchmarks, with a clear separation between analysis and the decisions it informs.

3,000+

global GCCs tracked across 20+ industries, covering 2.5M+ GCC headcount

20+

years of research applied to Global Competency Centers

100+

successful GCC engagements

Who Do We Serve?

The same body of data, research and advisory spans the entire lifecycle of a GCC, reaching multiple audiences at different points along it.

Enterprise leaders

Leadership teams deciding whether, where and how to build, scale or restructure a Global Competency Center.

GCC Leadership

Center heads and COOs running an existing GCC who need to benchmark performance, prove value or plan what comes next.

Service Providers

Providers and partners operating in the GCC ecosystem who use our data and research to position and compete.

GCC Consulting & Advisory

Advisory spanning the full GCC life cycle: the decision to build, partner selection, implementation, ongoing performance benchmarking, and monetization when the strategy changes.

GCC Strategy

Whether, where and how

  • GCC readiness assessment
  • Business Case & Implementation Roadmap
  • Location Assessment and Strategy
  • Operating Model Design

GCC Transaction Execution

Select and contract the partner

  • Partner & Ecosystem Selection
  • Commercial Structuring & Contracting
  • Talent and Leadership Model
  • Mobilization & Launch Planning

GCC Implementation Support

Stand the center up

  • Entity setup and registration
  • Site selection and setup
  • Recruitment and training
  • Transition support
  • Change management
  • Program governance & PMO
  • GCC & offshore delivery

GCC Benchmarking

Know exactly where you stand

  • GCC Maturity Assessment
  • Process Benchmarking
  • Cost Benchmarking
  • GCC Healthcheck
  • Automation & Productivity Optimization

GCC Value Creation

Prove and improve performance

  • Business case & value showback
  • Center consolidation & rationalization
  • Innovation, automation & AI COE development
  • Management oversight & governance
  • BOT transfer & transition
  • Retained advisory

GCC Carve Out

Monetizing a GCC through sale, separation or partnership

  • Carve out advisory & separation management
  • TSA design & exit
  • Sell Side Support
  • Buy Side Support
  • Partner Identification / Service Provider Selection
  • Transition Support

GCC Data & Platforms

These platforms and datasets carry every recommendation we make. The centers that exist, the locations available, the economics, the peer benchmarks, and divestiture strategies.

GCC Intelligence Platform

3,000+ global GCCs across 20+ industries, covering 2.5M+ GCC headcount

GCC Intelligence Platform

A SaaS based data and insights platform to enable better decision making by enterprises, Global Competency Centers and service providers.


  • Individual GCC profiles
  • GCC aggregate analytics
  • Headcount growth trends
  • Blended Salary Cost Index trends
  • Provider landscape insights
  • Sub process coverage at city level
  • Benchmarking on key center metrics
  • Individual GCC profiles
  • GCC aggregate analytics
  • Headcount growth trends
  • Blended Salary Cost Index trends
  • Provider landscape insights
  • Sub process coverage at city level
  • Benchmarking on key center metrics

Global Equations™

80+ locations assessed on the Digital Competitiveness Index (DCI™)

Global Equations™

Global Equations™ is Avasant’s location intelligence platform for digital services delivery. Powered by the DCI™, it scores 80+ delivery locations across talent, cost, ecosystem and risk to guide site selection.



  • Digital Competitiveness Index (DCI™)
  • Country profiles
  • Digital Competitiveness Index (DCI™)
  • Country profiles

GCC Economics

50+ metrics analysed across geographies and industries

GCC Economics

Our analysis of GCCs spans six dimensions: scale, financials, workforce, functional scope, innovation/AI, and outsourcing, backed by a dedicated set of metrics.



  • Analysis across financials, operational maturity and innovation
  • Benchmark against industry peers
  • AvaMark™ Data API access
  • Analysis across financials, operational maturity and innovation
  • Benchmark against industry peers
  • AvaMark™ Data API access

GCC Managed Services Rates

19+ resource units across Design & Setup and Operate towers

GCC Managed Services Rates

Cost and operational benchmarking powered by AvaMark™. Data across setup, operation and scaling phases for all GCC locations.


  • Benchmark GCC Setup and Design cost across Facilities, Configuration, Talent Acquisition, Transition & Entity Setup
  • Evaluate operational expenses across Payroll, Backoffice, Facilities, Security, Risk & Compliance & IT Helpdesk
  • Support GCC planning and scaling decisions
  • Salary cost and productivity benchmarks
  • Benchmark GCC Setup and Design cost across Facilities, Configuration, Talent Acquisition, Transition & Entity Setup
  • Evaluate operational expenses across Payroll, Backoffice, Facilities, Security, Risk & Compliance & IT Helpdesk
  • Support GCC planning and scaling decisions
  • Salary cost and productivity benchmarks

GCC Carve Outs

800+ public company GCCs assessed for carve out opportunity

GCC Carve Outs

Assessment of which centers are strong candidates for separation, judged against Avasant’s proprietary framework.



  • Carve Out Opportunity Screening
  • Industry / market analysis
  • Competitive landscape and positioning review
  • Carve Out Opportunity Screening
  • Industry / market analysis
  • Competitive landscape and positioning review

Consult It. Query It. Integrate It.

The same data, benchmarks and research behind the practice reach your team through whichever channel fits: a platform to browse, an API to integrate, or AI solutions to ask directly.

SaaS Platform

Explore the full GCC Practice catalog in the browser, always current, no setup required.

Data API

Pull datasets, benchmarks and indices straight into your own tools, models and workflows.

AI Solutions

Ask a question in plain language and get a grounded answer, sourced from this same body of research.

GCC Research & Insights

RadarView™ market and provider assessments on Global Competency Centers, plus whitepapers and points of view.

BFSI GCC Landscape: How Financial Services GBS Centers Drive Risk, Compliance, and Digital Operations

Global Competency Center (GCC) Setup and Scale Services 2026 Market Insights ™

Global Competency Center (GCC) Setup and Scale Services 2026 RadarView™

Avasant Competency Spotlight Paper: GCC-As-A-Service Offering

India GCC Market: Growth Momentum, Strategic Pivots, and Emerging Service Provider Opportunities


Case Studies

Largest non-profit health system

The Goal :They sought to build a scalable global delivery network through Global Capability Centers (GCCs) supporting IT and Business Process Services. The organization required a strategic roadmap to expand its global footprint, enabling access to critical talent, operational excellence, and sustainable long-term growth.

How Did We Deliver : Defined the optimal GCC strategy through a comprehensive assessment of global locations, operating models, and expansion scenarios.

Developed 3- and 5-year business cases that provided leadership with a clear investment roadmap and confidence to pursue global expansion.

Created a scalable operating blueprint that aligned location, governance, and ecosystem decisions to support sustainable growth.


Case Studies

A Leading Southeast US bank

The Goal :They sought to establish a Global Capability Center (GCC) in India as a strategic hub supporting more than 5,000 roles through a Build-Operate-Transfer (BOT) model. The objective was to access high-quality talent at scale, drive operational efficiencies, and establish a clear pathway to long-term captive ownership.

How Did We Deliver : Designed and executed a structured BOT transaction process that enabled the selection of the optimal partner and operating model for long-term GCC success.

Developed a value-led business case that identified 25-20% cost savings potential, $70-80M in net benefits, and more than $120M in value creation opportunities, providing a compelling foundation for investment decisions.

Strengthened the path to captive ownership by mitigating more than $50M in transfer-related exposure while identifying opportunities for 10-15% lower talent costs, enabling GCC expansion with greater confidence and financial certainty.


Case Studies

A Leading National Bank

The Goal :They sought to establish a best-in-class Global Capability Center (GCC) through a Build-Operate-Transfer (BOT) model. The organization required a structured approach to partner selection, commercial evaluation, and contracting to identify the right ecosystem partner and create a strong foundation for long-term GCC success.

How Did We Deliver : Developed a comprehensive sourcing and evaluation framework that enabled an objective assessment of potential BOT partners across solution, commercial, and delivery dimensions.

Led the end-to-end partner selection process, including proposal evaluation, due diligence, commercial negotiations, and contracting support, ensuring alignment with U.S. Bank's strategic GCC objectives.

Enabled an informed investment decision by identifying the optimal BOT partner and establishing a clear path forward for GCC execution and long-term value realization.

EXPERTS & THOUGHT LEADERS

Akshay Khanna

Managing Partner

Hyun Kye

Partner

Rachit Bhagat

Partner

Madhu Kaushik

Partner

Eddie Ramer

Director

Avinash Baliga

Partner

Gaurav Malhotra

Senior Director

CONTACT US

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