Digital Convergence Summit

Wednesday, September 27, 2017
8:00 am – 7:00 pm EST

Digital Singularity: The Case for Humanity

Featured Keynote Speaker: Kevin S. Parikh, Global CEO

When: 4:15 PM – 4:45 PM
Innovative digital technologies have a transformational impact on business and society. How can organizations remain relevant in the Digital Age? It’s time to move away from cost optimization and service improvement strategies and embrace the challenges of the new generation by adopting a digital strategy focused on business impact and customer experience. In this session, discover how digital strategies can drive new revenue, open up new markets, better position services and products, and provide more effective ways to engage with customers, partners and suppliers.

The New Age of Sourcing: Same Wine in a New Bottle or a Radical Shift?

Featured Moderator & Event Co-Chair: Anupam Govil, Partner

When: 1:35 PM – 2:15 PM
Sourcing is evolving to include a broader mix of technologies and partnerships. With advances in digital and cloud-based solutions, the business landscape for sourcing is changing. Service Providers are caught in the transition between the traditional mode of outsourcing, and the new business models that enable more innovation and outcome-based engagements. In this session, we’ll explore how the Sourcing landscape is radically changing with the advent of Digital Convergence and what Providers as well as Buyers should do to adapt to this shift.

Role of Infrastructure for Digital Transformation to Drive Agility and Reduce TCO

Featured Panelist: Carlos Hernandez, Partner

When: 11:20 AM – 11:50 AM
Over the past two decades, digital technology has disrupted entire industries, from music to hospitality to finance and beyond. Now companies of all sizes are undergoing their own digital transformations to align IT innovation with their own business objectives and stay ahead of this curve. But who is driving these efforts? Business or IT? And more importantly, who should be?


Enterprise Transformation through IT, BPO and Digital

At a key inflection point, enterprises are seeing the convergence of emerging technologies, business operations & digital transformation, as they re-think their business processes, organizational structure and sourcing, pricing & revenue models to adopt to a new Digital world.

The outsourcing journey began 23 years ago, when it was all about labor arbitrage and the focus was on cost and offshore labor; that model no longer works – but if you think outsourcing is dead, you’re wrong – it’s just been reinvented. Welcome to the “New Outsourcing” – a digitally fueled service offering powered by new technology, new business models, new pricing, less labor arbitrage, more cloud, and more service as software.

The Digital Convergence Conference, as part of The Outsourcing Institute’s 2017 programs focused around the “New Outsourcing”, is designed to help clients make the transition to the “uberization” of the enterprise and provide insight into the new ways work is getting done, examining the impact of digital technologies; exploring go-to-market strategies; digital revenue models; new methods of handling governance, risk and compliance; customer experience management and combining front, middle and back office/internal operations through IT as a service, business process as a service, crowdsourcing, automation & cognitive, IoT, analytics, cloud and platform-fueled technologies.

The Digital Convergence Conference is the place for senior buy-side executives, influencers, business and thought leaders to come together to learn, connect & pave the way for true digital transformation within their organizations and conference attendees will hear from industry experts, get first-hand information about the latest case studies, participate in roundtables, and benefit from powerful learning and networking opportunities centered around digital convergence.


September 27, 2017
8:00 am – 7:00 pm EST


PwC, 300 Madison Ave.
New York, 10017

About Outsourcing Institute

Founded in 1993, The Outsourcing Institute (OI), located at outsourcing.com, is a neutral professional association dedicated solely to outsourcing, providing information, research, networking opportunities and customized outsourcing services and solutions to the outsourcing industry. OI is recognized worldwide for its intellectual capital, outsourcing practice expertise and unbiased thought leadership. OI’s commitment to innovation, along with its mission to advance the skills and knowledge of its membership, has made it the most respected and relied upon brand for the outsourcing marketplace. OI’s executive network, which is comprised of more than 70,000 professionals worldwide, looks to OI as the go-to source for outsourcing thought leadership, information and advice.