“Nearshore Digital Convergence”
CX Week Canada 2017 | Toronto, Canada | 11:30 AM – 12:30 PM
The global IT and BPO service delivery has been undergoing a drastic transformation. Global IT-BPO buyers are increasingly demanding services that place customer experience at the core of their service delivery. This has led to a rapid adoption of new technologies like automation and artificial intelligence, which significantly improves customer experience, and also reduces the demand for traditional IT-BPO services. IT-BPO service providers in nearshore markets are adapting to these developments by moving towards newer models based on omni-channel service delivery, delivering digital and creative services, cloud solutions, flexible pricing models, etc.
About CX Week Canada
CX Week Canada 2017 convenes Canadian customer experience leaders spanning industries to benchmark strategies to strengthen customer relationships and deliver competitive edge through differentiated experience delivery. Holistic experience execution is no longer a suggestion. It is a mandate. In order to stay ahead in the experience economy, you must meet your customers where they want, on their terms and deliver integrated, omni-channel, individualized and effortless experience.
CX Week Canada 2017 expands the audience far beyond the contact center with a holistic view of customer experience. Whether you work in customer experience, contact centers, marketing or experience design, our expanded CX Week Canada event will deliver you immediate applicable value.