“How to Evaluate the Digital Ecosystem and Create a Digital Operations Strategy”

The New Outsourcing & the 2nd Wave of Automation
A Revolution in High-Speed, Low-Cost and Real Innovation

It’s about time!

Never before have there been such opportunities for those seeking better, faster, and lower-cost services. If you are like most business and tech executives, you’ve become quite disappointed, if not fed-up with traditional outsourcing and its labor arbitrage-centric business model. Most of the savings have evaporated, the turnover is intolerable, and the innovation is nowhere to be found. Enter advanced technologies such as Robotic Process Automation (RPA) intelligent automation and Artificial Intelligence (AI). These technologies combined with new players and new business models means that outsourcing — recently thought to be dead — is actually reincarnated, reinvented! New Outsourcing is ushering in a wave of heretofore unimaginable benefits and it couldn’t have come at a better time.


Tuesday, May 18, 2017
1:00 PM – 6:30 PM
Central Time


Baker & McKenzie LLP
300 East Randolph Street
Chicago, IL 60601
United States


Founded in 1993, The Outsourcing Institute is the largest neutral professional association dedicated solely to technology & outsourcing, comprised of more than 74,000 professionals worldwide and providing information, research, networking opportunities and customized outsourcing solutions to the industry. The Outsourcing Institute is the go to source for best practices, trends, tools, advice and events for all categories including IT, Business Processes, HR/RPO, Call Center and Finance, as well as Process Automation through our sister company, The Institute for Robotic Process Automation.

If you have general questions on any of our upcoming events or would like to be added to our pre-registration list, emailoievents@outsourcing.com.