IAOP is the association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence o improve business service models and outcomes.
Organizations have become increasingly technology driven and interdependent through an array of ever-changing collaborative business models. Most generally referred to as ‘outsourcing’, these approaches include multi-sourcing, global business services, offshoring, nearshoring, robotic process automation (RPA), cloud-sourcing and many other variants. Both opportunities and challenges have emerged from these changes: new technologies like SMAC have moved front and center; partners have become sources of not just efficiency, but innovation; security and privacy have taken on new urgency; and even the most basic management principles have begun to give way to new approaches led by a new generation of business leaders.
IAOP’s unique characteristic—core competency—is its ability to bring together this diverse, highly collaborative and passionate group of individuals and organizations.