Enterprise of the Future: Intelligent Automation in Action
Monday, February 18
4:30pm – 5:15pm
The Digital age and convergence of technologies is forcing organizations to rethink the way they do business at every level. As service providers become integral partners in the transformation journey, enterprises are changing how they assess provider capabilities and transact for services. Shifting away from a traditional procurement-centric approach, enterprises have to adopt a more holistic evaluation rubric that takes into account technology skills along with the provider’s ability to invest and lead a digital transformation initiative. Managing outcomes and the implications of third-party risk are critical for success. In this session, learn how global organizations today are re-thinking service provider evaluation and partnership models in the digital economy.
Presenters: Rohan Ranadive, SVP, BB&T Bank and Anupam Govil, Partner, Avasant
The Role of LAC in the Emerging Digital Services Industry
Tuesday, February 19
2:30pm – 3:15pm
Hear from IAOP’s newly created Latin America and Caribbean Outsourcing Council and obtain information about LAC (Latin America and Caribbean) regarding the digital services industry from thought leaders that have on the field experience. This will be a very interactive session in which you will learn relevant data and have the opportunity to ask as many questions as you want. The LACOC will share insights about Latin America and Caribbean countries which are on the forefront of positive industry changes and the nearshore market. Join the dialogue!
Moderator: Mauricio Valesquez, COP, COP-BD. Managing Director, Valesquez & Company Panelists: Atul Vashistha, COP, Chairman, Neo Group; Michael Mensik, COP, Partner, Baker & McKenzie; Santiago Pinzon, VP, Digital Transformation, ANDI; Anupam Govil, Partner, Avasant; and Ana Karina Quessep, Director, Asociacion Colombiana de Contact Centers