Platform BPO and its Impact on Outsourcing
Dr. Pradeep K. Mukherji & Chirag Rawat
Platform BPO with its low upfront capital requirements are very beneficial to Small and Medium size businesses that are cash starved. Moreover, the large organizations are also demanding additional benefits to cost arbitrages from traditional outsourcing. For Service providers, moving to Platform BPO creates a new non-linear revenue stream from the SME buyers while climbing higher in the client value chain.
This white paper aims to throw light on Platform BPO, its merits, risks and impact on outsourcing. At a high level, it will help buyer organizations to understand the relevance of Platform BPO to their organizations and judge their impact.
Click to download the whitepaper.