Press Release

Avasant Featured as Top Outsourcing Consultants & Advisors (2008)

TAMPA, Fla.--(BUSINESS WIRE)--The annual State of the Outsourcing Industry report out from the Brown-Wilson Group showcases the results of five years of outsourcing research and up to date insight from twenty-four thousand outsourcing customer survey respondents from 40 countries. The sixty-page report includes the top performing vendors, advisors and consultants, locations, trends and looks forward at what's next for the evolving, dynamic and often controversial industry. Appearing in the report again this year is a compilation of the Top Outsourcing Vendors, as well as Outsourcing Advisor and consultant organizations that excelled at providing value and process transformation to the global business community. Twelve of the Top 20 outsourcing supplier positions were awarded to US firms: (1) Hewlett Packard, (2) Perot Systems, (3) CSC, (4) Unisys, (5) EDS, (9) ADP, (10) CIBER, (11) Accenture, (13) Fidelity Employer Services, (16) Oracle, (17) ICG Commerce, and (19) Computer Associates, a major shift from 2004 when only two American firms made the Top 20. Five Indian firms, (6) Wipro, (7) Satyam, (8) Genpact, (14) Cognizant, (15) Tata Consultancy Services, closed out the Top 20. Notably all five are boosting their American service operations. One interesting change was the scorecard plummets of Indian suppliers that have not responded adequately to the demand of American and European clients who want their front office operations nearby or onshore with their backoffice savings from less expensive offshore locations including India. Conspicuously, former Black Book Top 50 customer service winners Infosys, ICICI Firstsource, Hexaware Caliber Point, EXL Service and Convergys, all fell off the high client approval ranks. Opportunities arose for many European outsourcing firms to enter the ranks based on boosted regional customer satisfaction including (12) Capgemini, (18) Logica, (20) Steria Xansa, (29) BT Global, (35) Orange Business Services, (38) Xchanging, (42) Siemens, (43) TietoEnator, (46) SAP, and (50) KPN Getronics. For a second consecutive year the intensely-watched Chinese outsourcing firms did not earn any of the coveted Black Book positions; however, Latin American emerging client favorites (24) CPM Braxis and (26) Neoris pushed far onto the list. Destination preferences and outlooks also shifted in 2008 as South Africa, once thought to be the next big hot spot for offshoring, receiving very low satisfaction and forward-looking interest. Growing offshore attention now shines on Brazil, Chile and Eastern Europe. Most all outsourcing services to China are still in a holding pattern for the far majority of current outsourcing clients. Continued fast growth in the areas of outsourced Financial & Accounting, Procurement, Legal Services and IT Infrastructure were identified in this year's Black Book "State of the Outsourcing Industry Report," while business intelligence and analytics were ranked as the outsourced technology capabilities having the greatest impact for clients in the next year. The Black Book methodology employs an online survey instrument conducted over eight weeks each year. Hundreds of thousands of invitations are distributed and survey respondents were given an "open-text" opportunity to identify client experiences in eighteen Black Book key performance indicators that had the most influence on their business performance over the course of the past year. Clients weighted indicators on trust, reliability, and customer relationships as those most influencing their vendor selection decisions in 2008. Looking ahead, deep vertical expertise and customization were determined to be the next big outsourcing vendor requirement to attain to maintain and grow customer satisfaction in 2009. Results will be featured in the Wall Street Journal Online, July 6 issue and BusinessWeek magazine, August 18 issue. 2008 Top Outsourcing Vendors
  • Information Technology Outsourcing Vendor - Perot Systems
  • Human Resources Outsourcing Vendor - ADP
  • Finance & Accounting Outsourcing Vendor - Hewlett Packard
  • Everest GrouBusiness Process Outsourcing Vendor - Genpactp
  • Legal Process Outsourcing Vendor - Clutch Group
  • Knowledge Process Outsourcing Vendor - Integreon
  • Document Process Outsourcing Vendor - Oce Business Services2008 Top Outsourcing Consultants & Advisors
2008 Top Outsourcing Vendors
  • Full Service Outsourcing Advisor - TPI
  • Information Technology Outsourcing Advisor - TPI
  • Human Resources Outsourcing Advisor - TPI
  • Finance & Accounting Outsourcing Advisor - Pricewaterhouse Cooper
  • Business Process Outsourcing Advisor - Avasant (formerly Stradling Global Sourcing)
  • Independent Outsourcing Research - Everest Group
  • Outsourcing Benchmarking Advisor - Gartner
  • Legal Outsourcing Advisor - Hunton & Williams
  • Globalization Advisor - McKinsey
The entire Top 50 List is available in the 2008 State of Outsourcing Industry Report by Brown-Wilson Group & The Black Book of Outsourcing. Link: