This report provides enterprises with a view of the supply chain operations services landscape. It begins with a summary of key enterprise and outsourcing trends and identifies the right service providers that can engage with companies to reshape their supply chain operations services. We continue with a detailed assessment of 17 service providers offering supply chain operations process transformation services. Each profile provides an overview of the service provider, its key IPs and assets, a list of representative clients and partnerships, and brief case studies. Each profile concludes with analyst insights on the provider’s practice maturity, domain ecosystem, and investments and innovation.
Why read this RadarView™?
Enterprises are rethinking how they manage supply chain operations, shifting toward models that favor agility, efficiency, and proximity. As they face rising pressure from talent shortages, digital transformation gaps, and operational complexity, organizations are increasingly turning to smarter, tech-enabled partnerships. This includes new pricing strategies that align more closely with performance, as well as restructured delivery footprints that prioritize speed, local compliance, and cost control. With growing demand from both very large and small enterprises across diverse geographies, service providers are evolving fast, adapting their capabilities and delivery models to meet rising expectations in a market that is anything but static.
The Supply Chain Operations Services Business Process Transformation 2025 RadarView™ aids companies in identifying top service providers to transform their supply chain operations services. It also analyzes each service provider’s technology and delivery support capabilities, enabling organizations to identify the right strategic partners for their supply chain operations services transformation.
Featured providers
This RadarView includes a detailed analysis of the following service providers offering supply chain operations services transformation services: Accenture, Arvato, Capgemini, Cognizant, EXL, EY, Genpact, GEP, HCLTech, IBM, Infosys, Invensis, PwC, TCS, Tech Mahindra, Wipro, and WNS.
Methodology
Our evaluation of service providers is based on primary input from the providers, focused briefings, public disclosures, and Avasant’s ongoing market interactions. The assessment is across the three dimensions of practice maturity, domain ecosystem, and investments and innovation, leading to our recognition of those service providers that have brought the most value to the market over the past 12 months.
Table of contents
About the report (Page 3)
Executive summary (Pages 4–8)
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- Definition and scope of supply chain operations services business process transformation
- Avasant recognizes 17 top-tier service providers offering supply chain operations business process transformation services
- Provider comparison
Supply-side trends (Pages 9–16)
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- Very large enterprises are driving supply chain outsourcing, while North America continues to dominate the supply chain services market.
- Service providers are shifting from a time- and resource-based pricing model to output/transaction, outcome/KPI, and hybrid pricing models.
- Manufacturing, retail and CPG, high-tech, and healthcare and life sciences continue to lead the demand for supply chain operations outsourcing.
- Service providers are stepping in to address talent shortages in supply chain operations.
Service provider profiles (Pages 17–51)
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- Detailed profiles for Accenture, Arvato, Capgemini, Cognizant, EXL, EY, Genpact, GEP, HCLTech, IBM, Infosys, Invensis, PwC, TCS, Tech Mahindra, Wipro, and WNS.
RadarView overview (Pages 52–55)
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- RadarView assessment
- Methodology and coverage
- Interpretation of classification
Key contacts (Page 56)
Read the Research Byte based on this report. Please refer to Avasant’s Supply Chain Operations Services Business Process Transformation 2025 Market Insights™ for detailed insights on demand-side trends.