Over the past year, supply chain transformation has taken a more grounded turn. Rather than aiming for expensive tech-first reinventions, many organizations have focused on creating smarter, more adaptive operations that combine the best of technology with human insight. Faced with continued disruption, changing customer expectations, and stretched teams, enterprises have shifted their priorities toward solutions that improve decision-making. Technologies such as AI, control towers, and digital twins are being adopted not for innovation’s sake but to help people work better, automating repetitive tasks and offering visibility. At the same time, the nature of transformation engagements is evolving. Enterprises today are less interested in traditional activity-based outsourcing and more focused on output-based engagements. Success now depends on how well solutions fit into real workflows and drive agility, resilience, and long-term impact. The future is not just digital but human-centered and results-first.
Both demand- and supply-side trends are covered in Supply Chain Operations Services Business Process Transformation 2025 Market Insights™ and Supply Chain Operations Services Business Process Transformation 2025 RadarView™, respectively. These reports present a comprehensive study of supply chain operations service providers and closely examine the market leaders, innovators, disruptors, and challengers.
Avasant evaluated 26 providers using three dimensions: practice maturity, domain ecosystem, and investments and innovation. Of these providers, we recognized 17 that brought the most value to the market over the past 12 months.
The RadarView recognizes platform providers in four categories:
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- Leaders: Accenture, Genpact, Infosys, TCS, and Wipro
- Innovators: Capgemini, HCLTech, IBM, and Tech Mahindra
- Disruptors: Arvato, Cognizant, GEP, PwC, and WNS
- Challengers: EXL, EY, and Invensis
The following figure from the full report illustrates these categories:
“The tools matter, but what moves the needle is how people use them to make faster, better decisions,” said Michael Wheeler, partner at Avasant. “Technology is powerful, but it is the human judgment layered on top that creates real transformation.”
The full report provides several findings and recommendations, including the following:
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- Service providers’ growing head count is driven mainly by an increase in inventory management, order management, and planning services, reflecting rising demand for end-to-end execution support and real-time supply chain visibility.
- AI, automation, and analytics are reshaping end-to-end supply chain operations, boosting accuracy, speed, responsiveness, and efficiency. Over the past year, automation featured in over 26% of client engagements outlined in statements of work (SoWs).
- Enterprises are moving toward unified, real-time supply chain solutions for better visibility and fewer vendors. They demand complete coverage, flexible control, and integrated data.
- Small enterprises are driving an increase in supply chain BPO services, with a significant rise in clients seeking tech-enabled, resilient supply chain solutions.
“Today, enterprises must turn resilience into a competitive advantage,” said Aditya Jain, research leader at Avasant. “Start by embedding adaptability into your supply chain’s DNA with E2E real-time analytics to detect bottlenecks, delegate decisions to the frontline, and routinely test formal contingency playbooks.”
The RadarView™ also features detailed profiles of the top 17 service providers, including their solutions, offerings, and experience assisting enterprises in their supply chain operations services transformation journeys.
This Research Byte briefly overviews Avasant’s Supply Chain Operations Services Business Process Transformation 2025 Market Insights™ and Supply Chain Operations Services Business Process Transformation 2025 RadarView™. (Click for pricing.)