Avasant Digital Skills Training - Saahas Cohort 1
This cohort equips learners with foundational workplace and digital skills across communication, customer service, digital technology, generative AI, productivity tools, and cybersecurity.
Start ApplicationAbout This Program
The Avasant Digital Skills Training - Saahas Cohort 1 program equips learners with foundational workplace and digital skills across communication, customer service, digital technology, generative AI, productivity tools, and cybersecurity.
The cohort blends professional development, technical understanding, practical application, and digital safety practices to prepare participants for entry-level roles in the digital economy. Learners will engage in hands-on, project-based learning to build practical and job-ready skills.
Certification will be awarded upon successful completion of the course.
Course & Certificate Objectives
By the end of this course, learners will:
- Develop strong verbal and written communication skills for professional settings
- Deliver effective customer service and manage client interactions confidently
- Understand core concepts of digital technologies, including computing, networking, and emerging tools
- Gain foundational knowledge of generative AI tools, responsible use, and prompt engineering
- Build proficiency in Microsoft 365 tools, including Word, PowerPoint, Excel, Outlook, and Microsoft Copilot
- Understand cybersecurity fundamentals and apply best practices for digital safety and social media management
Course Outline
Communications and Customer Service
- Communication – Importance
- Art of Conversation
- Types of communication: Verbal, Paraverbal, and Non-Verbal Communication
- Listening Skills
- Knowing Your Customer
- Addressing Customer Problems
- In-Person Customer Service
- Recovering Difficult Customers
- Understanding When to Escalate
- Contact Center Case Studies
Fundamentals of Digital Technology
- History of Digital Technology
- Digital vs. Technology
- Understanding Hardware and Software, Applications, and Networks
- Understanding Security and Maintenance
- Brief Introduction to Modern Applications and Technologies
- Cybersecurity Awareness
Fundamentals of Generative AI Tools
- Foundations of Generative AI
- Overview of Leading Generative AI Tools
- Evaluating and Selecting the Right AI Tool
- How to Use Generative AI
- Responsible Use of AI
Microsoft 365 + Copilot
- Office 365 Suite Overview
- Introduction to Microsoft Word, PowerPoint, Excel, and Outlook
- Microsoft Copilot for productivity
- Assessment Activities
Cybersecurity and Social Media
- Cybersecurity Awareness
- Fundamentals of Cybersecurity
- Building Strong Cybersecurity Foundations
- Common Cybersecurity Scams
- Distinguish Information
- Cyber Security and Social Media
Evaluation Criteria
To successfully pass the course, learners must:
- Complete all unit assessments
- Achieve a minimum average score of 65%
- Maintain the minimum 90% attendance requirement
- Complete the course within the designated timeframe as a verified learner
- Certification will be awarded upon successful completion
- Top students will be recognized during certification
Materials & Requirements
- Personal email address
- Active WhatsApp number
- Access to the Learning Portal for verified learners
- Reliable internet connection
- Laptop or desktop computer; tablets or smartphones are not recommended
- Relevant software/tools, including Microsoft 365, generative AI tools, cybersecurity tools, and other course-specific applications
All materials are available 24/7 on the Learning Portal once enrolled.
