Avasant Digital Skills Training - Saahas Cohort 2
This cohort equips learners with essential workplace and digital skills across communication, customer service, generative AI, productivity tools, web design and development, cybersecurity, and social media to prepare them for entry-level roles in the digital economy.
Start ApplicationAbout This Program
Avasant Digital Skills Training - Saahas Cohort 2 equips learners with essential workplace and digital skills across communication, customer service, generative AI, Microsoft 365 + Copilot, web design and development, cybersecurity, and social media.
The program blends professional development, creative technical skills, and digital safety practices through hands-on, project-based learning. Learners will build practical, portfolio-ready, and job-ready skills for entry-level roles in the digital economy.
Verified learners will access course materials through the Learning Portal and will be expected to complete all required learning activities, assessments, and attendance requirements within the designated course timeframe. Certification will be awarded upon successful completion.
Course & Certificate Objectives
By the end of this course, learners will:
- Develop strong verbal and written communication skills for professional settings
- Deliver effective customer service and manage client interactions confidently
- Gain foundational knowledge of generative AI tools, responsible use, and prompt engineering
- Build proficiency in Microsoft 365 tools including Word, PowerPoint, Excel, Outlook, and Microsoft Copilot for productivity and collaboration
- Design and develop responsive websites using HTML and CSS
- Understand cybersecurity fundamentals and apply best practices for digital safety and social media management
Course Outline
Communications and Customer Service
- Communication – Importance
- Art of Conversation
- Types of communication: Verbal, Paraverbal, and Non-Verbal Communication
- Listening Skills
- Knowing Your Customer
- Addressing Customer Problems
- In-Person Customer Service
- Recovering Difficult Customers
- Understanding When to Escalate
- Contact Center Case Studies
Fundamentals of Generative AI Tools
- Foundations of Generative AI
- Overview of Leading Generative AI Tools
- Evaluating and Selecting the Right AI Tool
- How to Use Generative AI
- Responsible Use of AI
Microsoft 365 + Copilot
- Office 365 Suite Overview
- Introduction to Microsoft Word, PowerPoint, Excel, and Outlook
- Microsoft Copilot for productivity
Web Design and Development
- Understanding Websites
- Website Fundamentals and Structure
- Introduction to Web Design and Development Concepts
- HTML Basics
- HTML Structure, Tags, and Elements
- HTML Advanced Concepts and Best Practices
- CSS Basics, Syntax, Selectors, and Properties
- Styling and Layout
- CSS Layout Techniques and Page Structuring including Normal Flow, Flexbox, Grid, Floats, and Positioning
Cybersecurity and Social Media
- Cybersecurity Awareness
- Fundamentals of Cybersecurity
- Building Strong Cybersecurity Foundations
- Common Cybersecurity Scams
- Distinguishing Information
- Cybersecurity and Social Media
Evaluation Criteria
To successfully pass the course, learners must:
- Minimum 90% attendance
- Completion of all unit assessments
- Achievement of a minimum average score of 65%
- Successful completion of required course activities and assessments
- Certification awarded upon successful completion
- Top students will be recognized during certification
Materials & Requirements
- Personal email address
- Active WhatsApp number
- Access to the Learning Portal for verified learners
- Reliable internet connection
- Laptop or desktop computer; tablets and smartphones are not recommended
- Relevant software/tools including Microsoft 365, generative AI tools, cybersecurity tools, and other course-specific applications
All materials are available 24/7 on the Learning Portal once enrolled.
