Avasant Recognizes Top Tool Vendors Enabling Hyperautomation through its Intelligent Automation Tools 2020 RadarView™
LOS ANGELES, OCTOBER 15th, 2020 Avasant has unveiled its Intelligent Automation Tools 2020 RadarView™, a comprehensive market assessment that recognizes the top 14 vendors offering intelligent automation tools. These vendors have shown technical capabilities and significant investments in their intelligent automation offerings across three dimensions – product maturity, enterprise adaptability, and innovation roadmap. The report recognizes tool vendors in four categories:
- Leaders: Automation Anywhere, Blue Prism, EdgeVerve, UiPath
- Innovators: Microsoft, NICE, Pegasystems, WorkFusion
- Disruptors: Kofax, Kryon Systems, Verint
- Challengers: Appian, Automation Edge, Jacada
- The robotic process automation (RPA) industry has shifted toward hyperautomation, which leverages AI, ML, and NLP to enable end-to-end automation. Tool vendors have also evolved their solutions into enterprise-class suites covering the entire automation lifecycle by bundling process discovery, workflow orchestration, prediction and recommendation, document processing, analytics, and unified dashboards.
- Leading software vendors such as SAP, Microsoft, IBM, and Oracle have also entered the AI-led automation marketplace by embedding automation in their applications and platforms, organically or inorganically.
- Automation platforms are morphing into low-code platforms enabling point-and-click implementation. The emergence of private bot stores and an increasing number of marketplaces for pre-built bots, connectors, templates, workflows, scripts, and AI skills are further fueling citizen development. Emerging self-service capabilities such as self-healing, self-scaling, self-installation, and self-learned workflows will become more mainstream and enable ease of platform implementation.
- Flexible pricing options such as per-process/bot and outcome-based costing have been in vogue since the inception of RPA. Tool vendors are now increasing their focus on lowering TCO and lowering barriers to entry and scaling. Increased partnerships with software vendors and platforms such as MS Azure, Google, AWS are enabling solution bundling. SaaS models, bring your own license (BYOL), and unlimited automation packages are further impacting pricing dynamics and accelerating scalability.
- To help enterprises meet the surge in customer demand and interactions, tool vendors are offering free bots, specialized solutions such as Payroll Protection Program (PPP) bots, free RPA training programs, and conducting hackathons to identify new application areas. Use of “attended automation” in a remote environment can enable contact center agents to work from home and ensure service consistency, compliance, productivity, and employee engagement.