Zensar recognized as a Challenger in Avasant’s Airlines and Airports Digital Services RadarView™ Report 2019

Among endless service provider options, novel and disruptive mechanics in innovation brings recognition as a Challenger for Airlines and Airports Digital Services 2019.

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Zensar is focused on building airline/airport solutions by leveraging its IP assets and investing in R&D.

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Practice Maturity

  • Zensar’s business solutions are designed to deliver value across operations, employee productivity, management reporting and customer engagement initiatives.
  • It continuously enhances its digital offerings and developing them as a key differentiator. It recently enhanced its Return on Digital® offerings and introduced a new version called New and Exponential Technologies (or RoD NeXT), which leverages emerging technologies such as artificial intelligence and smart platforms to deliver value to clients.
  • Its proprietary autonomics-based smart platform Vinci™ uses AI and ML capabilities to deliver prescriptive analytics and real-time dashboarding capabilities. It aims to provide ubiquitous connectivity, omnichannel service interaction and security and compliance.
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Investments and Innovation

  • Zensar drives its innovation agenda through its innovation lab, Zenlabs, which conducts research on technologies such as enterprise and conversational AI, blockchain and augmented reality.
  • Its innovation-led strategy has resulted in the filing of 55 patents to date. A case in point is Zeva, a voice assistant expected to have multiple applications across enterprise customers.
  • It has plans to set up 3 more research centers, including one in the US, to offer on-shore or near-shore support to its key customers.

Partnership and Ecosystem

  • Zensar has deep enterprise-wide partnerships with technology providers such as IBM, Oracle and Pega. It has a global Pega CoE focused on innovation-driven projects as well as building project-based accelerators.
  • Its partnership with Oracle has resulted in investment in 25+ cloud projects supported by a dedicated cloud lab.


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