Secureworks relies on its 4,400 customer relationships, its scalable Counter Threat Platform (CTP), its vendor-neutral approach and its flexible pricing model to drive its security solutions, which include managed security, threat intelligence, security and risk consulting, and incident response.
Its CTP platform applies machine learning algorithms, which allows it to gather intelligence from multiple security and network devices, applications and endpoints.
To align with the evolving client environment, it introduced a new pricing model in 2018 for its Managed Detection and Response (MDR) solution. Because it bills the organization on the basis of the number of employees, it brings required transparency and predictability into the model and helps clients to scale their cybersecurity program based on its IT infrastructure.
Additionally, the new pricing model addresses the concern regarding the shift in the relative revenue mix witnessed across subscription-based solutions (derived 80% revenue) provided under managed security services (MSS) and professional services engagements (20% revenue).
It derives capabilities through its partner network, and form alliances on the following fronts: technology licensing, joint technology development, integration, research cooperation, co-marketing and sell-through arrangements.
Its key technology partners include Qualys and Kenna Security (for vulnerability management), Cisco – Sourcefire (network security), Lastline (malware detection and protection), TIBCO – LogLogic (log management), and Carbon Black (endpoint security).
Investments and Innovation
It has R&D Centers at multiple locations across the globe and has recently opened a security-specific CoE in Romania.
It invests heavily in developing counterthreat intelligence and platforms to proactively warn client of imminent threat. In Feb 2018, its R&D expense on cybersecurity was USD 80.2M, which focused mainly on enhancing CTP. It has plans to extend and integrate its solutions into third-party cloud environments as many clients are moving there.
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