WNS recognized as a Challenger in Avasant’s Intelligent Automation Services RadarView™ Report
Among endless service provider options, novel and disruptive mechanics in the innovation of Intelligent Automation brings recognition as a Challenger for Intelligent Automation Services 2018.
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“Niche provider focused on specific verticals using an automation solutions suite approach.”
AVASANT ANALYST INSIGHTS
Practice Maturity
- WNS has adopted a balanced approach of deploying proprietary and partner driven technology for solutions which are industry centric. Their RPA & Intelligent Automation TRAC is an automation suite which includes elements of self-learning, predictive and cognitive technologies.
- Their deep domain and process expertise in identified industries (travel and transportation, insurance) have enabled them to create re-usable diagnostics, business case, process related tools and standardizing bot templates, thereby reducing their deployment time.
- In terms of managing end-to-end automation implementation, WNS has seen good success from assessment to implementation and support. Their strategy of using pricing models, such as gain-share, outcome based and/or a hybrid model, and extensive plug and play tools have helped in expanding their client base.
- For their chatbot deployments, they are deploying open API for ease of third party integration across live chat and e-commerce platforms.
Investments & Innovation
- WNS intends to enhance its workforce’s technical capabilities across multiple third party and industry specific automation tools and expand their headcount in current and potential automation related high revenue geographies.
- In addition to traditional RPA offerings, WNS intends to create bespoke vertical specific intelligent automation solutions which will be complementary to their existing offerings.
- WNS continually seeks to partner with industry leading tool and platform providers to handpick intelligent automation solutions which will extend beyond traditional RPA.
Industry Development
- WNS has showcased their offerings at multiple tool and platform and industry related provider events, which has provided them with recognition of their capabilities.
- They are seen as thought leaders in the travel & transportation vertical, and often participate as panelists and speakers for IATA events related to transformation and outsourcing.
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