WNS has adopted a balanced approach of deploying proprietary and partner driven technology for solutions which are industry centric. Their RPA & Intelligent Automation TRAC is an automation suite which includes elements of self-learning, predictive and cognitive technologies.
Their deep domain and process expertise in identified industries (travel and transportation, insurance) have enabled them to create re-usable diagnostics, business case, process related tools and standardizing bot templates, thereby reducing their deployment time.
In terms of managing end-to-end automation implementation, WNS has seen good success from assessment to implementation and support. Their strategy of using pricing models, such as gain-share, outcome based and/or a hybrid model, and extensive plug and play tools have helped in expanding their client base.
For their chatbot deployments, they are deploying open API for ease of third party integration across live chat and e-commerce platforms.
Investments & Innovation
WNS intends to enhance its workforce’s technical capabilities across multiple third party and industry specific automation tools and expand their headcount in current and potential automation related high revenue geographies.
In addition to traditional RPA offerings, WNS intends to create bespoke vertical specific intelligent automation solutions which will be complementary to their existing offerings.
WNS continually seeks to partner with industry leading tool and platform providers to handpick intelligent automation solutions which will extend beyond traditional RPA.
WNS has showcased their offerings at multiple tool and platform and industry related provider events, which has provided them with recognition of their capabilities.
They are seen as thought leaders in the travel & transportation vertical, and often participate as panelists and speakers for IATA events related to transformation and outsourcing.
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