2009 Network Support Staffing Ratios

December, 2009


This study will help IT managers determine whether their organizations are keeping pace with improvements in network management by allowing them to compare their network support headcount against industry benchmarks. We provide three basic metrics: network support staff as a percentage of the IT staff, the number of personal computers (PCs) per network support staff member, and number of network devices per network staff member. Benchmarks are given for the composite sample, by sector, and by organization size. We also adjust for the impact of outsourcing and examine the influence of network complexity on support staffing. (13 pp., 10 figs.)
[Research Byte]