Application Development Outsourcing Trends and Customer Experience 2013

February, 2013


This study is designed to help IT executives compare their application development outsourcing activity and experience with other IT organizations. The study uses three metrics to measure outsourcing activity: it determines how many organizations outsource application development (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost experience and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector. (16 pp., 8 figs.)
[Research Byte]