Application Development Outsourcing Trends and Customer Experience 2017

April, 2017


The frequency of application development outsourcing has been somewhat static over the past few years and, relative to other types of IT outsourcing, the customer experience is poor. Nevertheless, application development remains popular. This report is designed to help IT executives compare their application development outsourcing strategy with other IT organizations. The report uses three metrics to measure outsourcing activity: how many organizations outsource application development (frequency), how much of the workload is typically outsourced (level), and the change in the amount of work being outsourced (trend). We also measure the cost and service experience of companies that outsource this function, and determine how outsourcing activity and experience vary by organization size and sector. (16 pp., 8 figs.)
[Research Byte]