Application Maintenance Outsourcing Trends and Customer Experience 2017

March, 2017


As the applications portfolio of an enterprise grows, the need to maintain those systems increases and can easily become an all-consuming burden on the IT organization. In response, many organizations see outsourcing as an attractive option. In this report, we analyze the percentage of organizations outsourcing application maintenance (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). (18 pp., 8 fig.)
[Research Byte]