Business Process Services Pricing and Solution Trends: H2 2023

January, 2024


In this report, Avasant provides key information on pricing and solution trends for the business process services (BPS) industry from the past 12 months. The report covers various aspects, including market demand, provider solution trends, and commercial engagement trends, which include transition trends and transformation. It also provides a viewpoint on how pricing models in the industry are changing. The report provides trends for emerging locations for offshorable opportunities in the LATAM and the Americas region. Finally, it covers solution, pricing, and staffing trends in finance and accounting, supply chain management, hire-to-retire, and customer services. The geographic coverage is global, with a large share of data points from North America. The report builds on insights gathered through our enterprise interactions, ongoing market research, data collection, and the AvaMarkTM Price Benchmarking database.

Business process services pricing and solution trends:

    • Rise of tech-enabled deals with embedded generative AI in BPS deals
    • Resurgence of fixed-price deals in BPS
    • Service providers are committing to guaranteed savings to clients amid economic uncertainty
    • Advancements in nearshore presence and technology solutions in BPS