Communications System Support Staffing Ratios 2016

May, 2016


With the changing IT environment, the need for communications system support personnel is in flux, and IT organizations can benefit from a periodic assessment of their staffing levels. This study uses three metrics to make that assessment: communications system support staff as a percentage of the IT staff, percentage of communications system support staff in relation to organization size, and support staff spending per user. We provide benchmarks for the composite sample, by organization size, and by sector. We also provide a benchmark for the larger Network and Communications Group, which includes other IT functions related to networking. (16 pp., 7 fig.)
[Research Byte]