Data Center Outsourcing Trends and Customer Experience 2015

October, 2015


Data center outsourcing remained relatively stable over the course of the recession, but now appears to be rising. As business growth resumes, IT organizations face decisions as to how best to support that increased growth, including whether to upgrade infrastructure, turn to off-premises hosting service providers, or move some computing resources to the cloud. In this study, we examine data center outsourcing trends to provide IT executives with insight into how broadly and eagerly their peers are undertaking data center outsourcing as a strategy. We also examine the success rates organizations are having reducing cost and improving service through outsourcing this critical function. Finally, we show how these trends differ by organization size and sector. (18 pp., 8 fig.)
[Research Byte]