Data Center Outsourcing Trends and Customer Experience 2018

November, 2018


In a growing economy, IT groups face decisions on how best to support increased transaction volumes. Should they upgrade infrastructure, turn to hosting providers, or move some computing resources to the cloud? In this study, we provide IT executives with insight into how broadly and eagerly their peers are undertaking outsourcing as a data center strategy. We also examine the success rates that organizations are having with reducing cost and improving service through outsourcing the critical data center function. We conclude with five steps for assessing the feasibility of data center outsourcing. (18 pp., 8 fig.)
[Research Byte]