Data Network Operations Outsourcing Trends

August, 2010


Outsourcing of data network operations is a strategy for controlling costs related to the configuration and support of corporate data networks. This study examines the percentage of organizations outsourcing data network operations (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present the cost experience, which provides insight into the risk IT organizations take in turning to outside service providers. This statistic measures the percentage of organizations that find outsourcing of data network operations costs more, the same as, or less than expected. We also show how these trends differ by organization size and sector and examine the role played by offshore service providers in the data network operations outsourcing market. (17 pp., 12 Figs.)
[Research Byte]