Database Administration Outsourcing Trends and Customer Experience 2015

November, 2015


Outsourcing the database administration function usually is undertaken to reduce costs, achieve better cost predictability, and improve the level of IT functionality. To help IT executives understand their options, this study examines adoption trends in database administration outsourcing. We report on the percentage of organizations outsourcing database administration (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for the customer’s cost and service experience. Finally, we show how these trends differ by organization size and sector. (13 pp., 8 fig.)
[Research Byte]