Database Administration Outsourcing Trends and Customer Experience 2019

April, 2019


Database administration outsourcing often leads to satisfied customers who save money. But compared with other outsourcing categories in our study, the use of database administration service providers is not a widely practiced strategy. To help IT executives understand their options, this study examines adoption trends in database administration outsourcing. We report on the percentage of organizations outsourcing database administration (frequency), the average amount of work outsourced (level), and the change in the amount of work being outsourced (trend). We also present success rates for customer cost and service experience and show how these trends differ by organization size and sector. We conclude with recommendations for improving the effectiveness of database administration outsourcing. (17 pp., 8 fig.)
[Research Byte]